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OKAY, GET THE[CC Briefings 02182024]
BIG STARTED.JOHN IS STUCK IN DALLAS TRAFFIC.
RIGHT OVER STAFF PRESENTATION.
HELLO HERE, COUNCILMAN, WE HAVE OUR V PRESENTATION ON TONIGHT FOR, AND IT WILL BE, WE HAVE OUR REPRESENTATIVES FROM VIA.
I'M THE TRANSIT COORDINATOR, AND I'M THE ONE THAT'S, UH, PRESENTED TO YOU A FEW TIMES BEFORE ABOUT VIA, SO WE'VE BROUGHT IN VIA TODAY TO GIVE YOU A YEAR THREE UPDATE.
IT'S BEEN A FEW MONTHS SINCE WE HAD THEM IN, UH, FOR THE, THE LAST UPDATE, SO I WILL TURN IT OVER TO THEM AND THEY'LL INTRODUCE THEMSELVES AND GET RIGHT INTO IT.
HELLO, WE APPRECIATE DEEPLY, UM, THE OPPORTUNITY TO GET TO SPEAK WITH THE GRAND PRAIRIE CITY COUNCIL.
UM, WE'RE HONORED TO BE HERE, UH, AND LOOK FORWARD TO EXCHANGING WITH YOU ON, UH, ON VIA GRAND PRAIRIE.
BEFORE WE GET STARTED, WE WANTED TO DO SOME QUICK INTROS AS WE CAME FAIRLY WELL REPRESENTED TODAY,
UM, I WILL START WITH INTRODUCING MYSELF.
I LEAD VIA CENTRAL REGION OPERATIONS TEAM, SO THAT IS EFFECTIVELY EVERYTHING EXCEPT THE EAST, UM, AND THE WEST COAST.
UM, I'VE HAD THE OPPORTUNITY OF WORKING CLOSELY WITH CAROL, WALTER, SHAYLA, AND TONY, UM, OVER THE LAST SIX TO EIGHT MONTHS REALLY ON AN IMPROVEMENT PUSH WITH THE SERVICE, AND WE'RE REALLY EXCITED TO SHOW SOME OF THE RESULTS.
UM, TODAY, UH, ACCOMPANIED WITH ME IS, UH, NICOLE, WHO IS OUR TERRITORY LEAD FOR TEXAS, OR OUR GENERAL MANAGER FOR THE SERVICE MAYA, OUR OPERATIONS MANAGER, AND NOT LISTED ON THIS SLIDE IS GINA, WHO IS OUR COMMUNITY ENGAGEMENT LEAD.
UM, THAT HAS BEEN A BIG FOCUS AREA FOR US AND WILL CONTINUE TO BE A FOCUS AREA FOR US IN 2025.
UM, WITH THAT BEING SAID, WE WANTED TO START WITH A QUICK REFRESHER ABOUT THE SERVICE.
UM, I WOULD IMAGINE MOST OF YOU HAVE SOME KNOWLEDGE ABOUT IT, BUT JUST TO, TO BASELINE UNDERSTANDING, THIS IS AN ON DEMAND RIDE SHARE SERVICE PROVIDED BY GRAND PRAIRIE ACROSS ALL OF GRAND PRAIRIE'S CITY BOUNDARIES.
IT COSTS BETWEEN THREE TO $4 PER RIDE DEPENDING ON, UM, WHERE THE TRIPS ARE GOING TO AND FROM.
IT HAS BEEN IN EXISTENCE SINCE EARLY 2022.
UM, WITH, WITH THAT BEING SAID, WHAT WE HAVE SEEN SINCE 2022, SO THIS IS NOW YEAR THREE OF THE CONTRACT IN 2025, WE'VE SEEN STEADY GROWTH IN THE SERVICE.
THE SERVICE HAS GROWN ABOUT 15% SINCE THE FIRST YEAR, AND THAT IS WITH THE SAME HOURS YEAR OVER YEAR.
SO THROUGH THAT PROCESS, WE'VE SEEN EFFICIENCY GAINS IN THE SERVICE.
OUR PRODUCTIVITY HAS GONE FROM ABOUT THREE IN YEAR ONE TO 3.5 THIS YEAR.
UM, AND TODAY WE HAVE 30,000 ACTIVE RIDERS THAT CORRESPONDS TO FIF ABOUT 15% OF GRAND PRAIRIE RESIDENTS.
UM, SO IT'S QUITE A, UH, USED SERVICE, I WOULD SAY ACROSS THE GRAND PRAIRIE COMMUNITY IN ALL.
WE'VE COMPLETED, UM, UH, 380,000 RIDES AND, UH, WE ARE ABOUT ON TRACK TO COMPLETE 150,000, UH, IN THIS YEAR ALONE.
SO SIGNIFICANT RIDERSHIP OVERALL, AND WE ATTRIBUTE THIS, UM, KIND OF THE THE RIDERSHIP LEVELS TO IS, IS THE FACT THAT WE ARE SERVING A CLEAR NEED OR THE SERVICE IS SERVING A CLEAR NEED IN THE COMMUNITY.
WHAT WE FIND IS THAT RIDERS ARE MAJORITALLY INDIVIDUALS WITH RELATIVELY, UM, LOW INCOME.
62% HAVE INCOMES LESS THAN $50,000 AND 75 OR JUST OVER 75% DO NOT HAVE ACCESS TO A PERSONAL VEHICLE.
UM, AND THAT
WE FIND THAT ROUGHLY 60% OF USE CASES ARE FOR COMMUTING.
AND YOU CAN SEE THAT INDICATED.
UNFORTUNATELY, MY EYESIGHT, I REALIZE IT IS NOT THAT GOOD.
HOPEFULLY YOURS IS BETTER
UH, FOR EXAMPLE, FOR HEALTH REASONS I CANNOT DRIVE, AND THIS IS MY ONLY AFFORDABLE MODE OF TRANSPORTATION.
AND ALTHOUGH NOT PERFECT VIA ITS DRIVERS ARE DOING AN AMAZING JOB, AND I LOVE THE INTERACTIONS I HAVE WITH THEM.
ANOTHER ONE STATES SINCE 2022 VIA GRAND PRAIRIE IS THE GREATEST WAY OF TRANSPORTATION AROUND HERE IN TOWN.
CITIZENS WHO RIDE WITH VIA FOR ANY CAN RIDE WITH VIA FOR ANY KIND OF ENDEAVORS.
AND THEN FINALLY, MY FAMILY RELIES ON THIS RESOURCE FOR ESSENTIAL TRAVEL TO AND FROM WORK, SCHOOL, CHURCH, AND GROCERY SHOPPING.
UM, WE FIND THAT THE TOP POINTS OF INTEREST ARE ACTUALLY UTA AND WALMART, UM, IN PART FOR, UH, COMMUTING PURPOSES.
UM, WITH THAT BEING SAID, UH, WE MET WITH GRAND PRAIRIE AND SPECIFICALLY
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WALTER AND CAROL MID LAST YEAR, AND THERE WAS REALLY A FOCUS ON, AS WALTER PUT IT, GETTING FROM GOOD TO GREAT ACROSS THREE KEY DIMENSIONS, WHICH HAVE BEEN A KEY FOCUS AREA FOR US IN 2024 AND WILL CONTINUE TO BE IN 2025.THE FIRST IS SERVICE SAFETY, UM, WHICH, YOU KNOW, IS A KEY VALUE OF OURS.
UM, AND WE HAVE MADE SIGNIFICANT INVESTMENTS IN THIS AREA SPECIFICALLY.
THE SECOND IS ON THE DRIVER TRAINING FRONT.
UH, THIS IS BOTH ON THE PROFESSIONALISM FRONT, UM, BUT ALSO ON LOCATIONS OF, YOU KNOW, UM, RIDE PICKUPS AND DROP OFFS AMONG OTHER, UH, ITEMS THAT WE WILL TALK ABOUT.
AND FINALLY COMMUNITY ENGAGEMENT THAT WE'LL SPEND A BIT OF TIME ON.
AND FEEL FREE TO, IF YOU HAVE ANY QUESTIONS AS I GO ALONG, PLEASE FEEL FREE TO RAISE YOUR HAND AND I'D BE HAPPY TO.
SO TELL ME MORE ABOUT THE COMMUNITY ENGAGEMENT.
WHAT WE ARE INTENDED, WHAT WE HAVE WANTED TO DO, AND WE'VE STARTED TO DO THIS AND I THINK, OR WE'LL WE'LL CHIME IN A LITTLE BIT MORE.
WE FIRST OF ALL HAVE, UM, BEEN NOTIFIED OF, UM, CERTAIN RIDERS THAT MAY HAVE HAD SUBOPTIMAL EXPERIENCES.
AND WHAT I WILL NOTE IS THOSE TEND TO BE COUNTED ON, YOU KNOW, LIKE A HANDFUL OR JUST OVER A HANDFUL OUT OF THE 30,000 ACTIVE RIDERS THAT WE HAVE.
AND SO WE HAVE PROACTIVELY REACHED OUT TO THOSE INDIVIDUALS.
WE HAVE A COUPLE, QUITE A FEW ACTUALLY NAMES OF INDIVIDUALS WE'VE DIRECTLY CALLED TO BETTER UNDERSTAND WHAT EXPERIENCE THEY'VE HAD, WHAT WE CAN LEARN FROM IT TO IDENTIFY IMPROVEMENT OPPORTUNITIES.
THAT IS, UM, KIND OF LIKE SOME OF THE, THE WORK STREAMS THAT WE'VE HAD IN THIS PAST YEAR.
WE ARE LOOKING, AND I CAN SKIP AHEAD IF YOU WANT ME TO QUICKLY GO THROUGH THE COMMUNITY ENGAGEMENT.
TELL ON, ON THE HIGH LEVEL WE CAN GO BACK.
WE HAVE QUITE A FEW, UH, POTENTIAL, UM, ENGAGEMENT ACTIVITIES OR ENGAGEMENT ACTIVITIES THAT WE'RE PLANNING FOR 2025 WITH SPECIFIC NO, BEYOND THE OUTREACH.
UM, WE'VE DONE SOME OUTREACH AT MORE OF AN INDIVIDUAL LEVEL, AND THE PLAN FOR 2025 IS TO DO IT WITH CERTAIN ORGANIZATIONS.
AND WHAT ABOUT DRIVER TRAINING? YES, WE WILL GET INTO THAT.
THAT HAS BEEN ACTIVE AREA? THAT'S EXACTLY RIGHT.
SORRY, WE'RE NOT AT THE END OF THE PRESENTATION.
THERE ARE QUITE A FEW SLIDES WENT OVER.
YOU SAID YOU HAD 380,000 WRITERS OVER THE PAST THREE YEARS COMPLETED RIDES.
AND THAT'S ON AVERAGE ABOUT 125,000 RIDER.
SO YOU'RE ESTIMATING THIS YEAR TO BE, TO INCREASE IT BY 25,000.
HOW, WHERE DID YOU GET THAT ESTIMATE FROM? WE ARE PROJECTING TO INCREASE TO 150,000 THIS YEAR.
IT'S MAINLY BASED ON, BASED ON THE EFFICIENCY, FIRST OF ALL, BASED ON THE LEVEL OF RIDE THAT WE ARE COMPLETING SO FAR THIS YEAR, WE ARE IN THE SAME RATES, SORRY.
IF WE CONTINUE AT THE SAME RATE OF COMPLETED RIDE THAT WE DO IN SO FAR THIS YEAR, WE WILL REACH THE 150 K AND THAT IS MAINLY, UH, DUE TO EFFICIENCY IMPROVEMENT THAT WE APPLIED IN THE SERVICE AS THEY, UH, MENTIONED BEFORE.
AND THAT WAS, UH, EACH YEAR YOU WENT UP FROM, I CAN UNDERSTAND THE STOCK YEAR MAY BE LOW, IT'S YEAR YOU WENT UP, DOWN STAIRS.
YOU'RE FROM YEAR ONE, TWO, AND WE, I HAVE THEM TOP OF MIND.
SO WE STARTED AT 130,000 RIDERS, AND WE'RE PROJECTING YEAR THREE TO BE AT, I THINK IT'S 150, 2000 OR SOMETHING ALONG THOSE LINES.
SO PLUS 20,000 COMPLETED RIDES RELATIVE TO THE FIRST YEAR.
SO THE FIRST YEAR WAS YOUR, YOUR BEST YEAR? 130,000.
UM, THIS YEAR SHOULD BE 150,000 YEAR'S.
I'M JUST SAYING YOUR BEST YEAR THUS FOR IS 130,000.
OH, IT WOULD'VE BEEN YEAR TWO.
UM, YEAR TWO, I THINK WE WERE 142,000.
PER THE EFFICIENCY UPDATES, WERE THOSE ROLLED OUT? IT'S A CONTINUOUS PROCESS.
UH, WE ASPIRE AND ESPECIALLY WITH AN OVERSUBSCRIBED SERVICE LIKE YOU HAVE IN GRAND PRAIRIE, WE HAVE MORE RIDE REQUESTS THAN WE DO HAVE SUPPLY AVAILABLE.
WE ARE HAVING TO CONTINUOUSLY FIGURE OUT, AND THAT'S ONE OF THE REASONS WE'VE MET WITH CAROL AND WALTER TO FIGURE OUT, YOU KNOW, LIKE SERVICE DESIGN EVOLUTIONS THAT WE CAN BRING.
HOWEVER, BEFORE THEN, UM, WE HAVE TAKEN APPROACH OF ONE, OPTIMIZING THE SUPPLY AND DEMAND MATCHING TO ENSURE THAT WE ARE RUNNING SUPPLY VANS ON THE ROAD WHEN THEY'RE MOST NEEDED, WHEN WE'RE SEEING THE HIGHEST DEMAND.
AND SO THAT HAS LED TO SOME OF THE EFFICIENCY GAINS THAT WE'VE OBSERVED.
BEYOND THAT, WE ARE ALSO IN THE BACKEND ABLE TO MAKE SOME TWEAKS TO OUR ALGORITHMS, SUCH AS INCREASING THE DETOUR PARAMETER TO INCREASE AGGREGATION.
SO, UM, UH, KIND OF LIKE HAVE MORE RIDE DS PER UH, VEHICLE.
SO WE DID HAVE, UH, OVER THE LAST TWO MONTHS SOME INDIVIDUALS WHO HAD SOME COMPLAINTS, THEY CAME TO CITY COUNCIL.
YOU MAY HAVE ALREADY HEARD ABOUT THAT.
THAT'S WHY I WAS WONDERING WHEN THE UPDATES WERE MADE, JUST BECAUSE PERHAPS THEIR ISSUES MAYBE PREDATED THAT.
UM, BUT IT SOUNDS LIKE IT WASN'T A HARD DATE WHERE YOU RULE OUT.
IT'S A CONTINUOUS IMPROVEMENT.
WHAT WERE THE COMP, WERE THE COMPLAINTS SUFFICIENCY RELATED OR UNMET TO MAN, WASN'T IT? UH, HE FELT HE WAS GETTING BUMP.
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MR. RANKIN OR, YES.HIS, HIS JOB APPLICATION TO BECOME A DRIVER WAS HIS CONCERN AND HE WAS NOT GETTING A RESPONSE BACK ONE WAY OR THE OTHER.
SO I UNDERSTAND WE HAVE A CONTACT WITH HIM AND WE THAT HE WAS WORKING WITH.
AND WE WERE JUST TRYING TO GET FREDDY TO MAKE SURE AND RESPOND ONE WAY OR THE OTHER, BECAUSE I KNOW OBVIOUSLY THAT'S YOUR DECISION AND NOT THANK YOU CAROL.
THEN THERE WAS ANOTHER ONE THAT FELT LIKE HIS SENIOR PRIORITY WAS GETTING BUMPED BY STUDENTS, AND I THINK YOU MET WITH HIM OUT IN THE HALLWAY.
UM, HE SAID INITIALLY HE FELT THAT, UM, HE MAY HAVE ALSO BEEN STEVE.
HIS CONCERN WAS THAT, UM, THE, THE KIDS GOING TO SCHOOL WERE TENDING TO GET THE PRIORITY SOMETIMES OR HE FELT LIKE, UH, THAT ORIGINALLY IT WASN'T THAT WAY.
MORE OF THE SENIORS WERE HAVING, HE SAID SPECIFICALLY THE SENIORS WERE SUPPOSED TO GET THE PRIORITY.
AND, AND I DIDN'T KNOW WHETHER THAT WAS TRUE OR NOT, AND THEN HE SAID IT.
IS THAT A, IS THAT TRUE? THAT'S NOT TYPICALLY THE WAY, JUST WHAT IS IT? FIRST COME, FIRST SERVE? YES, THAT'S EXACTLY RIGHT.
SO I REMEMBER YOU MET WITH HIM IN THE, IN THE LOBBY BOTH TIMES.
SO THE DIFFERENCE FOR SENIORS, IF I RECALL CORRECTLY, IS THAT THEY DON'T HAVE TO WALK.
IS IT PULLING UP TO THEIR HOME OR JUST WE CALL IT, UM, DOOR TO DOOR TO DOOR.
SO IT, YOU KNOW, FOR MOST RIDERS WE DO CURB TO CURB.
UM, SO THEY'LL HAVE TO WALK MAYBE ONE OR TWO BLOCKS FOR SENIORS, UM, OR INDIVIDUALS WITH DISABILITIES.
WE APPLY A DOOR TO DOOR CODE, WE, UM, PROVIDE DOOR TO DOOR SERVICE AND SENIORS GET A DISCOUNT TOO, RIGHT? THEY PAY $2 PER RIDE ON THREE.
MY OTHER QUESTION WAS WHAT DO Y'ALL CONSIDER AN ACTIVE RIDER? YOU SAID WE'RE LOOKING AT 30,000 RIDERS.
WHAT'S AN ACTIVE RIDER? I BELIEVE IT'S A RIDER THAT TOOK A RIDE IN THE PAST THREE MONTHS.
APPROXIMATELY, UM, HOW MANY, WHAT PERCENTAGE OF YOUR DRIVERS SPEAK ENGLISH AND SPANISH? THAT IS GREAT QUESTION.
I DON'T KNOW IF MY, YEAH, A LOT OF OUR DRIVERS SPEAK SPANISH, BUT I WE DO NOT HAVE THAT.
WE, WE CAN FOLLOW UP WITH THAT S STATISTIC WE FOLLOW.
I WILL, I WILL JUST MENTION ONE POINT THAT THERE'S ONLY ONE PRIORITY RIDER TYPE, WHICH IS A WHEELCHAIR ACCESSIBLE VEHICLES.
PEOPLE THAT NEED THESE TYPE OF RIDE WITH A SPECIAL VEHICLE GET PRIORITY TO RIDE THE WHEELCHAIR ACCESSIBLE VEHICLES OVER OTHER RIDERS.
AND THAT'S TO ENSURE EQUIVALENT SERVICE, UM, BETWEEN INDIVIDUALS AND WHEELCHAIRS.
UM, AND NOT, THERE'S A LOT OF, UH, IF YOU'RE IN THE NEWS ON THE RTC, UM, THERE'S A LOT OF UPSET PEOPLE, ESPECIALLY PLAIN OVER THE DARK.
UM, THEY HAVE TO ROLL OUT IN THE MEETINGS, ESPECIALLY THE OTHER DAY.
UM, WHAT ARLINGTON US ARE DOING WITH VIA, UH, THERE ARE SOME CITIES THAT ARE GOING TO SEEK LEGISLATE, BE RELEASED FROM TRANSIT AUTHORITIES.
I DON'T THINK, UM, IT WILL PASS AMONGST THEM, BUT THEY, THEY DON'T FEEL LIKE THEY'RE GETTING FAIR SHARE OF THEIR OPINION AND THEY COULD MANAGE OTHERWISE BETTER WITH SOMETHING LIKE WE'RE DOING.
UH, SO IT'S GOTTEN SOME ATTENTION AROUND THE METRO PLACE BECAUSE OF THE SUCCESS OF THIS IN ARLINGTON, PRIMARILY BECAUSE THEY STARTED IT BEFORE US AND NOW US.
IT'S ONE OF THE, LET'S GIVE OURSELVES A PADDLE BACK.
IT'S ONE OF THE BEST THINGS WE'VE EVER DONE FOR OUR CITY SINCE WE DIDN'T HAVE DART.
HOWEVER, SOMEDAY IN THE FUTURE, WALTER, THE COST OF GONNA START SHIFTING TO OUR BUDGET.
DO YOU HAVE ANY IDEA WHEN THAT MIGHT BE RIGHT NOW? NO, NOT EXACTLY RIGHT NOW.
WE LOOK PRETTY GOOD, AT LEAST FOR THE NEXT COUPLE OF YEARS.
BUT OBVIOUSLY THINGS ARE TOPSY-TURVY, TOP TURVY RIGHT NOW, SO WE KIND LAY LOW IS WHAT I'M SAYING.
IF YOU GO BACK IN HISTORY, THE RIDERSHIP PROGRAM, WE STARTED WITH OUR CONNECTION, GREEN CONNECTION WAS FIRST PAID FOR EXCLUSIVELY BELIEVED BY RTC.
NOW WHO PAYS FOR IT EXCLUSIVELY GREEN PRAIRIE, IT WAS A SLOW TRANSITION.
SO AS WE MOVE FORWARD, WE HAD TO BE VERY CAREFUL HOW FAST WE EXPLAIN IT, IF AT ALL.
BECAUSE SOMEDAY IT WILL, IN MY OPINION AND WON'T GET UP TALK ABOUT IT,
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AREN'T CONCERNED CODING THEIR WHOLE NOTE.IT'S, IT IS ALL COMING OUT OF THEIR GENERAL TIME.
SO WE NEED TO KEEP IT ROBUST BUT CAUTIOUS ON GROWING IT TOO MUCH BECAUSE SOMEBODY, I DON'T WANT TO GROW IT AND THEN HAVE TO FALL BACK, BUT SO I THAT'S ONE ONLY COMMENT ABOUT WHAT THE REGIONS I'M LOOKING UPDATE IN MANSFIELD TRYING STARTED I THINK WITH ANOTHER PROGRAM OR DID THEY COME WITH VIA? WITH VIA.
MY UNDERSTANDING IS THAT UM, ARLINGTON HAS A DIVERSE FUNDING, UM, FOR THE ARLINGTON, UH, EQUIVALENT PROGRAM.
IT'S NOT JUST THEIR, THEIR BUDGET.
DID, DID MASS STILL JOIN VIA AS WELL? YES.
SO, UM, ONE OF THE OTHER COMPLAINTS WE GOT AT COUNCIL, THIS WAS A SPECIFIC INCIDENT, BUT I HAVE A QUESTION REGARDING IT.
THEY SAID THEY HAD WAITED THE AMOUNT OF TIME THAT IT SAID IT GOT CANCELED AND THEN THEY HAD TO WAIT 25, 31 MINUTES.
AND I WAS THINKING, YOU KNOW, IF SOMEONE HAS AN EMERGENCY MM-HMM
BY WHICH THE DRIVER WOULD NEED TO CANCEL, BUT ARE THERE OTHER SCENARIOS IN WHICH THE SYSTEM WOULD CANCEL A RIDE? NO, FROM A TECHNICAL PERSPECTIVE, THE ONLY REASON TO CANCEL A RIDE IF THERE'S SOMETHING THAT HAPPENED ALONG VEHICLE BREAKS DOWN, YEAH, THERE'S SOME TYPE OF EMERGENCY, SOMETHING HAPPENED WHERE THE DRIVER REALLY CANNOT REACH THE RIDER FROM DRIVER'S PERSPECTIVE.
THERE IS NO PRIORITIZATION FOR THE RIDERS.
HE CAN'T SEE REALLY WHO THE RIDER ARE.
THAT'S PROBABLY A REALLY ISOLATED THAT'S EXACTLY RIGHT.
AND IT MAKES SENSE THAT YOU HEAR ABOUT IT, BUT IF YOU TAKE A LOOK AT IT IN LIKE A PROBABILITY PROBABILISTICALLY, IT'S ACTUALLY VERY, VERY LOW CHANCE OF THAT HAPPENING.
WE ARE COMPLETING, UH, 3,700 RIDES PER WEEKS NOWADAYS, AND OUT OF THOSE 3,700 RIDES WE DO HAVE VEHICLES SOMETIMES HAVE FLAT TIRE OR HAVE FORBID AN ACCIDENT OR INCIDENT WHERE THEY HAVE TO STOP THE SERVICE.
BUT IT'S RARE AND IT'S RARE, BUT IT HAPPENS.
AND THAT'S PROBABLY THE CASES THAT YOU WILL HEAR ABOUT IT.
OKAY, THANK, SORRY TO ASK Y'ALL.
I THINK I'LL OUTSIDE PRESENTATION, BUT THE QUESTION THAT CAME TO MIND WHEN SOMEONE DOES APPLY AND THEY SAY THAT I'M HEAR BACK FROM Y'ALL, WHO DO WE REACH OUT TO FOLLOW UP? THAT'S A GREAT QUESTION.
UM, AND WHAT I WILL JUST EXPLAIN IN TERMS OF HOW DRIVER ACQUISITION WORKS, BECAUSE I'M HEARING THIS AS A THEME
SO TODAY WE ACTUALLY HAVE A VERY HEALTHY DRIVER POOL, AND SO WE'RE NOT ACTIVELY, UM, ACTIVATING DRIVERS TO, TO BE ABLE TO DRIVE.
WE DO STILL, UH, WILL MAINTAIN ADS, UH, FOR DRIVERS BECAUSE WE, UM, YOU KNOW, AND WE WILL TALK ABOUT THIS IN THE DRIVER QUALITY PUSH, SOMETIMES DISAFFILIATE DRIVERS AND SO NEED TO BRING IN NEW DRIVERS.
THAT BEING SAID, I TAKE THE FEEDBACK THAT WE SHOULD AT LEAST BE RESPONSIVE TO DRIVERS WHO ARE APPLYING.
I'M LIKE, HEY, WE GOT YOUR APPLICATION.
THANK YOU VERY MUCH FOR YOUR INTEREST.
WE ARE NOT CURRENTLY RECRUITING DRIVERS, BUT WE WILL REACH BACK OUT TO YOU AS SOON AS WE, SO THAT I THINK CAN BE A PROCESS UPDATE THAT WE IMPLEMENT TO ENSURE THAT WE CLOSE THE FEEDBACK LOOP WITH DRIVERS SO THEY ARE NOT ASKING THEMSELVES QUESTIONS ON WHAT'S GOING ON.
I THINK THAT'S A REALLY FAIR POINT OF FEEDBACK.
CURRENTLY, HOW MANY DRIVERS DO WE HAVE ON THE BOOKS FOR, I THINK IT'S 45 ACTIVE DRIVERS, IF I RECALL CORRECTLY, AROUND THAT.
40 TO 45 CONCERN I'VE HEARD FROM SOME OF THE DRIVERS IS THAT PEOPLE ARE GOING TO OTHER, UM, VIA LINE DRIVER, RIGHT? LIKE GOING FORWARD TRAIN.
THEY CAN'T TECHNICALLY I'M HEARING, I'M HEARING YEAH, THEY HAVE CONCERN ABOUT NON-COMPETITIVE PAY.
WHAT IS THE PAY RIGHT NOW? I BELIEVE IT'S AROUND, DON'T QUOTE ME ON THIS.
UM, I WANT TO SAY IT, IT IS ACTUALLY QUITE COMPETITIVE, I THINK IN GRAND PRAIRIE AROUND $19 PER HOUR, WHICH IS RELATIVELY ON PAR WITH THE PAY IN OUR OTHER SERVICES.
ANY OTHER QUESTIONS OR CAN WE MOVE FORWARD WITH THE SLIDES? OKAY, WE WILL PROCEED.
UM, SO, SO IN 2024 WE WANTED TO SHARE SOME OF THE INVESTMENTS THAT WE'VE MADE SPECIFICALLY IN THE SERVICE SAFETY AS WELL AS DRIVER PROFESSIONALISM.
THE FIRST ONE IN ONE, FRANKLY WE'RE VERY EXCITED ABOUT IS THAT WE HAVE IMPLEMENTED ACROSS A HUNDRED PERCENT OF THE FLEET AI ENABLED DASH CAMS THAT ARE RECORDING ANY AND ALL, UM, DRIVER BEHAVIOR AND, UM, YOU KNOW, DRIVER AND RIDER IN, UH, INTERACTIONS.
THESE DASH CAMS ALSO PROVIDE REAL TIME FEEDBACK TO DRIVERS IF THEY'RE OUT OF A LANE, FOR EXAMPLE, OR TO CLOSE TO THE, THE CAR IN FRONT OF THEM OR HAVE A HARSH BRAKING EVENT.
AND WE HAVE FOUND FROM RUNNING A PILOT IN A DIFFERENT MARKET THAT THIS HAS SIGNIFICANTLY REDUCED A, THE INCIDENTS OF DRIVERS USING THEIR MOBILE PHONES, FOR EXAMPLE, WHILE THEY'RE DRIVING HARSH BRAKING EVENTS, ET CETERA, WHICH ULTIMATELY HAS REDUCED THE NUMBER OF INCIDENTS IN ACCIDENTS IN SERVICES WHERE WE HAVE DEPLOYED THESE DASH
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CAMS. SO WE ARE INCREDIBLY EXCITED ABOUT THESE.IN ADDITION, UM, WE HAVE REALLY DOUBLED DOWN ON BOTH THE SAFETY AND PROFESSIONALISM DRIVER TRAINING PROGRAMS THAT WE HAVE.
I BELIEVE WE HAVE QUARTERLY SAFETY SESSIONS WITH OUR DRIVERS AND WE'VE INDIVIDUALLY COACHED DRIVERS THAT WE'VE OBSERVED TO, FOR EXAMPLE, DROP OFF RIDERS OR PICK UP RIDERS AT, UM, POINTS OF INTEREST THAT THEY SHOULD NOT BE, UH, THAT MAY BE DEEMED UNSAFE.
I THINK WE HAD A COUPLE OF INCIDENCES ON CORN VALLEY ROAD, I BELIEVE IN SOUTH BELTLINE, UM, WHERE TWO KIND OF LIKE KEY AREAS WHERE WE'VE HAD SOME UNSAFE DROP OFF IN PICK UP, UM, INCIDENTS.
SO WE'VE REALLY A REMOVED CERTAIN POINTS, UH, OF INTEREST THERE AND IN ADDITION TRAIN DRIVERS TO NOT, UM, YOU KNOW, DROP OFF OR PICK UP RIDERS AT THOSE LOCATIONS.
AND THEN FINALLY WE'VE ALSO REALLY PUSHED ON ON DRIVER QUALITY AND, AND WANT TO KEEP THE BEST, UM, DRIVERS THE MOST RELIABLE, HIGHLY ENGAGED, VERY, UH, PROFESSIONAL DRIVERS AND HAVE MADE A VERY STRONG INVESTMENT.
WE HAVE A LOCAL TEAM HERE OF BOTH FIELD OPERATIONS MANAGER AND OPERATIONS MANAGER.
WE NOW ALSO HAVE A REGIONAL OPERATIONS DIRECTOR, UM, WHO IS BASED HERE.
AND HAVING THAT LOCAL PRESENCE HAS REALLY HELPED US, UM, ACROSS THESE THREE.
AND THE DRIVER TRAINING IS REALLY INSURED, UH, IS REALLY DESIGNED TO ENSURE EXCELLENCE ON EVERY RIDE.
UM, AS REFERENCED EARLIER, WE HAVE QUALITY AND PERSON SAFETY AND CUSTOMER, UH, SERVICE MEETINGS ON A QUARTERLY BASIS.
WE PROVIDE INDIVIDUAL DRIVER PROFESSIONALISM, COACHING, UH, WE MANDATE WHEELCHAIR ACCESSIBLE VEHICLE CERTIFICATIONS FOR ANYONE, ANY DRIVER WHO OPERATES A WHEELCHAIR ACCESSIBLE VEHICLE.
UM, AND WE HAVE SOME REFRESHER TRAININGS AND TESTINGS.
UH, AND FINALLY AS MENTIONED EARLIER, WE HAVE PROVIDED GUIDANCE FOR DANGEROUS STOPS, MAIN ROADS, PARKING LOTS, AND FRANKLY ALSO REMOVED SOME OF THOSE PICKUP AND DROP OFF LOCATIONS.
THIS HAS RESULTED IN A HIGHLY TRAINED SAFETY CONSCIOUS DRIVER POOL AND WE ALSO HAVE QUICK FEEDBACK LOOPS.
IF WE IDENTIFY DRIVERS DEVIATING FROM THIS EXPECTATION, WE WILL MAKE SURE TO, TO COACH AND, UM, GIVE WARNING IF NECESSARY.
I'M GONNA HAND IT OFF TO OR WHO WILL WALK THROUGH THE ACTUAL IMPACT OF, UM, THESE INITIATIVES.
YEAH, AS LENA MENTIONED, WE TOOK A A VARIETY OF DIFFERENT APPROACHES TO IMPROVE OUR DRIVER POOL AND ONE OF THE THINGS THAT WE REALLY SEE YEAR OVER YEAR, WE CAN SEE IN THIS CHART THAT WE'RE PRESENTING RIGHT NOW, A YEAR, ONE OF THE CONTRACT WE HAVE 73, UH, INCIDENT AND ACCIDENT IN THE SERVICE YEAR 2 42 AND YEAR THREE A TO DATE WE ONLY HAD 27 INCIDENTS AND ACCIDENTS.
WE CAN SEE THIS YEAR OVER YEAR DECREASE IS REALLY ATTRIBUTED TO THE PUSH THAT WE'RE GIVING WITH OUR DRIVERS.
UH, THE, THE SERVICE IMPROVEMENT THAT WE'RE PROVIDING AND ALSO THE TECHNOLOGY.
AS LYNN MENTIONED, THE CAMERAS THAT WE'RE HAVING IN THE VEHICLES ARE BOTH, UH, FACING INSIDE THE VEHICLES BUT ALSO OUTSIDE OF THE VEHICLE.
SO WE CAN REALLY, UH, UNDERSTAND AT REAL TIME WHAT HAPPENED, WHICH WHEN EACH ACCIDENT HAPPENED, REPORT BACK.
UH, EVEN IF WE HAVE A MISSING PERSON, UH, CASES, WE CAN IMMEDIATELY RETRIEVE THOSE FOOTAGE AND REPORT BACK TO GRAND PRAIRIE AND SAY, OKAY, THIS IS WHAT HAPPENED IN THIS CASE.
UH, SO THIS WORK WITH OUR DRIVERS REALLY REDUCED OUR INCIDENTS AND ACCIDENT COUNT, UH, AND WE CAN SEE ON THE BOTTOM THAT, UH, GRAND PRAIRIE HAS, UH, THE SECOND LOWEST EVENT RATE, UH, ACROSS VIA MARKETS WITH DASH CAMS. THAT'S SPECIFICALLY TALKING ABOUT, UH, MOBILE PHONE USAGE WHILE DRIVING, UH, THE CAMS, THE DASH CAMS THAT WE INSTALLED IN THE VEHICLES REALLY REDUCED THAT, UH, UH, INCIDENT RATE AS WELL.
SO YOU'RE SAYING YEAR ONE WAS WHAT YEAR? YEAR ONE WAS 2022 TO 2023.
OKAY, SO MAY TO MAY IF I CORRECTLY 2023.
SO WHY ARE WE STARTING FROM 2023? BECAUSE IT DIDN'T MAKE SENSE TO ME.
SO WITH THE INCIDENT, THE ACCIDENTS, IT'S YEAH, 2023 FOR THE FULL YEAR OR IS THAT 2022? IT'S, YEAH, 2022.
IT'S FISCAL YEAR, BUT IT SAYS 2023 UP HERE.
SO IF IT'S 2022, SO 2022, AND THAT'S WHY I WAS LOOKING AT YEAR ONE BECAUSE IT WAS 23 TO 25.
IF YOU LOOK AT THE NUMBERS, YEAR 25 STARTED 24 MAY.
YEAH, IT'S MAY TO, MAY WE TALK ABOUT IT IN CONTRACT YEARS.
THE YEAR ONE HERE WITH 73 ACCIDENTS AND INCIDENTS WAS FROM APRIL, 2022 TO, UH, MAY, MAY, 2022, TEENTH TO MAY, APRIL, 2023.
YEAR TWO WAS MAY, 2023 TO UM, APRIL, 2024.
UH, AND THEN FINALLY WE WERE
YEAH, JUST INCLUDE THAT, YOU KNOW, STARTED IN APRIL, 2022.
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GOOD JOB,AND AS WE STORMING REVERS
UM, WE COULD SEE ON THE MOST RIGHT SIDE CALIFORNIA WITH 12.8, UH, ACCIDENTS PER A HUNDRED THOUSAND MILES DRIVEN IN VIA, IT'S LESS THAN ONE ACCIDENT IN GRAND PRAIRIE.
OUR HOPE IS YOU CONTINUE TO PUSH TO THE LEFT WITH THESE INVESTMENTS THAT, THAT WE'VE MADE.
I, I JUST CAN'T IMAGINE WHAT SOME EXTREME WOULD BE DOING WITHOUT THIS PROGRAM.
UH, SOME OF US WILL NEVER USE IT, BUT I'M PROUD OF OUR CITY FOR STEPPING UP AND GIVING THIS TO OUR CITIZENS BECAUSE OF NUMBER, USE IT EVERY DAY AND COULDN'T AFFORD TO DO THE THINGS THEY DO WELL OTHERWISE THEY CAN'T AFFORD COLOR.
MANY OF THEM CAN'T WALK THAT FAR BECAUSE SPACE, DIFFERENT GROCERY STORES AND THE KIDS IS PRETTY NEAT TO HEAR THAT.
EPA IS ONE OF THE BIGGEST, UH, DROP OFF.
SO SINCE I GRADUATED THERE, THAT'S A, THAT'S A GREAT THING.
SO DID JUNIOR AND CHARGER
HOW MANY WE HAVE ON THE ROAD? THE VOLUMES? YEAH.
THE VS ESSENTIALLY NOW WE ARE INCREASING IT TO 20, MAXIMUM OF 20.
SO, AND THAT'S MORE FROM A STRATEGY PERSPECTIVE.
IT WAS 16 AND WE'RE CRU TO 20 TO BE ABLE TO ALSO, UM, DISTRIBUTE THE MILEAGE ON ALL OF THE VEHICLES TO REDUCE THE AMOUNT OF VEHICLES GOING OUT OF SERVICE TO MAINTENANCE.
ARE YOU ADDING 24, 26 AND YOU'RE GOING 16? KEVIN POOLS 22 TOTAL.
UM, AND AT MAX MAXIMUM, SO WHEN THERE'S THE MOST DEMAND FROM THE ROAD, WHICH TENDS TO BE IN THE AFTERNOONS, RIGHT? IF PEOPLE ARE RETURNING, UM, FROM CIRCLE OR WORK, WE RUN A MAXIMUM OF 16 VEHICLES, WHICH MEANS THAT YOU HAVE A BUFFER AT 60 INCHES FOR OUT OF SERVICE.
OKAY, BUT YOU SAID YOU'RE GONNA TRY TO BUMP THAT UP TO 20.
WE'RE GONNA INCREASE, WE'RE INCREASING IT NOW TO 20 AND 24.
ON AVERAGE DURING THE DAY? THAT'S A GREAT QUESTION.
WAIT, TIMES NOW AROUND 20 MINUTES.
YEAH, I KNOW WE GOT IT DOWN TO 15 MINUTES FOR SOME TIME AND THEN IT WENT BACK UP AND I'M HERE.
I LOVE BEING ABLE HEAR SOME FOLKS THAT IT'S TAKING 25, 30, 35 MINUTES, SO RIGHT.
HOW MANY, HOW MANY CARS ARE THE ROAD AT 2:00 PM ON AVERAGE, LIKE DURING THE DAY? SO AS AS MAKES SENSE, RIGHT? IN THE UH, RUSH HOURS, WE'LL HAVE THE MAXIMUM, UH, NUMBER OF VEHICLES ON THE ROAD.
SO UP TO 20 ON THE LOWEST UH, DEMAND HOUR, WE WILL HAVE AROUND 12 VEHICLES ON THE ROAD.
UH, SO IT'S KIND OF MOVE UP AND DOWN FROM, WAIT, WAIT TIME PERSPECTIVE OR AS WE CALL IT ETA.
WE WERE AT ON AVERAGE OF 2221, UH, IN A Q3 OF 2024.
AND WE WERE ABLE IN A Q1 UP SO FAR TO REDUCE IT TO 18 MINUTES.
AND UH, WHEN WE WERE SAYING AVERAGE, IT IS AVERAGE, SO WE ARE HAVING A MAXIMUM WAIT TIME OF HALF AN HOUR AND THERE'S SOME PEOPLE WAITING HALF AN HOUR, SOME PEOPLE WAITING 10 MINUTES.
BUT THE AVERAGE IS THE A KPI, THE INDICATOR THAT WE'RE LOOKING AT WHAT STRATEGIES WE YOU TO IMPLEMENT TO TRY TO GET THAT DOWN TO 15 MORE VEHICLES.
YOU'RE GOING FROM 16 TO 20, THEY SHOULD HELP.
YOU EXACTLY ACTUALLY DRIVE, YOU PUT MORE CARS ON ROAD PEOPLE ACTUALLY DRIVING TAKING THOSE LIKE SLOT STEPS AND DRIVING.
I DON'T THINK THAT'S THE CONCERN.
I THINK WHAT WE WOULD LIKE TO DO, AND GOING BACK TO THE BETTER CONVERSATION WE WERE HAVING, WE WOULD LOVE TO DO MORE WITH THE SAME BUDGET THAT WE HAVE TODAY.
SO SUCH AS YOU MENTIONED WE GOT FROM A THREE PRODUCTIVITY, PRODUCTIVITY THREE YEAR ONE TO 3.5, WE WOULD LOVE TO GET TO FOUR NEXT YEAR THAT WILL COULD REQUIRE, UM, YOU KNOW, POTENTIAL TO DESIGN EVOLUTIONS TO ENSURE THAT WE'RE FOCUSED ON, WE'RE OPEN.
[00:30:01]
THAT'S WHAT WE, WELL, WE'LL, WE'LL FIGURE OUT WHEN THE RIGHT TIME IS, BUT WE'VE, WE'VE STARTED TO SHARE A COUPLE PROPOSAL TO EXACTLY YOUR POINT TO MAKE SURE THE WAIT TIME STAY I COMPETI AND WE'RE ABLE TO MAKE AS MANY RIDES AS POSSIBLE AND COMPLETE GET TO A HIGHER NUMBER OF COMPLETED RIDES.WHY CAN'T COMPLETE 200,000 RIDES NEXT YEAR? THE SAME BUDGET THAT WILL REQUIRE TAKING ON MORE EFFICIENT TRIPS, POTENTIALLY THE EXPENSE OF THE LOWER EFFICIENCY TRIPS.
WE MAY JUST HYPOTHETICALLY YOU, YOU MAY END UP DROPPING SOMEBODY OUT CERTAIN DROP OFFS THAT AREN'T GETTING ANY ACTION THAT TAKE TOO LONG WHEN YOU'RE DUE.
YOU'RE NEVER GONNA DROP UTA BECAUSE THAT'S ONE OF THE BIG ONES.
BUT, UH, YOU GOTTA LIST THE DATA AND IF IF WE'RE ONLY DOING THREE A FEW TRIPS A DAY ABOUT AS METHOD AND EVERYTHING ELSE DO, UTA MAY FIND OUT YOU WASTE LOT OF TIME EXCEPT FOR THOSE FOUR PEOPLE THAT ARE GOING TO DALLAS BAPTIST.
IT'D BE A DISASTER FOR THEM YEAH.
WE RECOMMEND WE HAVE CONVERSATIONS WITH WALTER.
WE'LL DEFER TO THEM OF SHARING ANY RECOMMENDATIONS, BUT, UM, PLEASE KNOW, ARE WORKING ON NONE IN THE BACKGROUND.
I THINK THAT BUMPING UP THE NUMBER OF CARS IN THE ROAD, BECAUSE IT SEEMS TO ME LIKE SIX IN A SAFETY POOL IS PRETTY, YOU'D HAVE TO REALLY HAVE A DISASTER.
YEAH, WE, WE, SIX MORE CARS, WE, WE INCREASED IT AND, AND ONE, ONE OTHER POINT THAT WE MADE BEFORE, UH, ABOUT THE STRATEGIES, UH, IS TO MOVE TO REALLY ANALYZE IN REAL TIME THE DEMAND AND MATCH THE SUPPLY OF VEHICLES THAT WE'RE PUTTING IT.
AND, AND THAT'S SOMETHING THAT WE, I'M WORKING WITH KAYLA AND MAYA AND MAYA HERE ON THE LOCAL TEAM IS WE HAVE SEASONALITY IN THE MARKET.
WE HAVE STUDENTS THAT ARE COMING IN AND OUT AND THE SCHEDULE IS NOT REALLY A SET IN STONE.
SO WE NEED TO KIND OF PREPARE FOR THAT AND PUT THE RIGHT AMOUNT OF VEHICLES ON THE ROAD IN THE RIGHT TIME AND THAT EXPLAINING IT, THE DATA COLLECTION.
AND THAT'S WHY WE CAN ALSO SEE THAT FIRST TWO YEARS OF THE SERVICE.
WE REALLY PULL THE DATA, WE LEARN FROM IT AND WE'RE REALLY ABLE TO IMPLEMENT IT IN THE THIRD YEAR.
SOMETHING I'VE NEVER UNDERSTOOD FULLY, NOT
WHY DOESN'T BE GRAND PRAIRIE DRIVE ON THE HIGHWAY LIKE VR DOES.
SO THAT'S MORE OF AN ALGORITHM QUESTION.
A, OUR ALGORITHM IS LOOKING IN MULTIPLE, UM, PROBABILITIES OF THE BEST ROUTE TO TAKE.
UM, I CAN'T GUARANTEE TO GIVE YOU AN ACCURATE ACTION, BUT I CAN GIVE YOU AN ASSESSMENT THAT IT'S MOST LIKELY TAKING YOU THROUGH A SIDE ROAD, UH, FOR THE POTENTIAL OF PICKING UP OTHER RIDERS ALONG THE WAY AND SERVING MORE PEOPLE.
WHY IS ONE ARLINGTON, IT'S JUST A SIMILAR PROGRAM.
WHY DO THEY GO LIKE WE NEVER GO ON THREE SIX.
I'M TAKING IT TO NOR GRAND PRAIRIE NEVER TAKES 360 FROM WHERE I LIVE.
I GO THROUGH ALL THE, I DON'T YOU WANT TO DRIVE ON THREE SIX
WE CAN LOOK INTO THAT SPECIFICALLY.
WE'LL LOOK INTO WHETHER OR NOT THERE'S ANY LIKE EXTRA COSTS ASSOCIATED WITH GOING ON 360.
BUT, BUT I WILL SAY, I WILL SAY FROM MY EXPERIENCE IN OUR LINKEDIN IT'S SIMILAR AS WELL, BUT WE'LL DEFINITELY DEEP DIVE INTO IT AND WE TAKE A LOOK AND I KNOW WE HAD A QUESTION.
UM, WHAT ARE THE SHIFTS? HOW LONG IS THE SHIFT? SHIFT CAN GO UP TO 12 HOURS, WHICH IS THE MAXIMUM FOR A DRIVER SHIFT.
AND THE MINIMUM CAN BE EVEN THREE, FOUR HOURS OF SHIFT.
IT'S THAT LONG, UH, TIMEFRAME.
BUT I GUESS YOU GOT THE DENTIST STUDY DONE 12 HOURS ON THE ROAD, THE MAXIMUM, IT'S A 12 HOUR.
SO ESSENTIALLY IT'S A REGULATION.
UM, THE MAXIMUM DRIVER CAN DRIVE IS 24 HOURS, SORRY, 12 HOURS IN A 24 HOUR PERIOD.
SO WE ENFORCE THAT REGULATION.
AND DIFFERENT, SAME RULE, DIFFERENT DRIVERS HAVE DIFFERENT TYPE OF PREPARATIONS OF THE AMOUNT OF HOURS THEY WANNA DRIVE.
SO SOME DRIVERS ARE PART-TIME.
UM, I BELIEVE IT'S SIX SIX TO 9:00 PM YEAH, SIX 6:00 AM TO 9:00 PM DURING THE WEEK.
WAS SUNDAY AT 6:00 PM PM THIS TIME.
GO HOME BEFORE I HEAR ABOUT THE, THE EVENTS.
SO THAT'S THE NEXT, SO THAT'S CLASS FIVE.
WE HAVE ONE MORE SECTION COVER ENGAGEMENT THAT WE'LL WALK US THROUGH.
SO WE, AS WE DISCUSSED UH, EARLIER, ONE OF THE KEY, UH, THEMES THAT WE ARE LOOKING INTO 2025 IS TO REALLY STRENGTHEN THE COMMUNITY ENGAGEMENT WITH GRAND PRAIRIE COMMUNITY.
[00:35:01]
KEY POINTS THAT WE IDENTIFIED IS CULTIVATING STARTUP PARTNERSHIP WITH A INSTITUTES IN GRAND PRAIRIE, LIKE THE SUMMIT, THE WORKFORCE COMMISSION WHERE PERRY SCHOOL DISTRICT, WHERE WE CAN, WE SEE HIGH RIDERSHIP AND WE CAN REALLY, UM, ENGAGE WITH RIDERS THERE AND TEACH THEM ABOUT THE SERVICE IN A BETTER WAY TO EDUCATE THEM, UH, BUT ALSO COLLECT FEEDBACK ON HOW TO IMPROVE ON OUR SIDE AND PROACTIVE APPROACH.THIS IS SOMETHING THAT SINCE I, UH, CAME INTO THE GM ROLE OF GRAND PRAIRIE REALLY, UH, PUT EMPHASIS ON, UH, WHEN WE HAVE A PROBLEM WITH RYDER, WHEN WE GET FEEDBACK, WHEN UH, SHEILA EMAILS US AND TELLS US THAT, UH, A WRITER CAME HERE TO TALK ABOUT SOMETHING ABOUT THE SERVICE, WE DON'T PUT IT IN OUR SYSTEM.
WE PICK UP THE PHONE, WE CALL THE PERSON, WE ASK THEM WHAT HAPPENED, HOW IT HAPPENED, AND HOW WE CAN HELP.
I AM A TRUE BELIEVER IN A VERY FAST ACTION IN THOSE TYPE OF THINGS.
AND IN THE PAST, I BELIEVE SIX MONTHS AND SHE LIKE, CORRECT ME IF I'M WRONG, UH, WE REALLY SAW THE BENEFIT OF THAT.
ALL OF THOSE CASES THAT WE HAD OF RIDERS HAVING PROBLEMS BOOKING A RIDE, WE TOOK A DEEPER LOOK AND CONNECTED WITH THEM AND EXPLAINED WHY IT HAPPENS AND HOW WE CAN IMPROVE IT, WHAT SOLUTION WE CAN OFFER THEM, UH, WITH THE, UH, STOP POINTS, UH, ON THE ROADS THAT WERE A BIT OF A PROBLEM.
WE WENT INTO THE SYSTEM, WE REMOVED THE PROBLEMATIC STOP POINTS TO ENSURE THAT IT'S NOT HAPPENING.
AND IF WE OBSERVED OR A GOT A REPORT OF THE DRIVER STOPPING ON THOSE STOP POINTS, WE, UH, TOOK A DIRECT APPROACH AND UH, DEALT WITH IT IN THE DRIVER.
SOMETIMES UC, EDUCATIONAL, SOMETIMES IT'S A WARNING ON DIS AFFILIATION OF DRIVERS THAT ARE NOT FOLLOWING OUR, UH, POLICIES.
UM, HOSTING EDUCATIONAL SESSIONS AS WE DISCUSSED, REALLY, UH, CLARIFY SERVICE INFORMATION AND GATHER FEEDBACK FROM RIDERS AND CREATING MORE FEEDBACK CHANNELS WITH PARTNER ORGANIZATION.
UH, SO ALL OF THAT IS GOING TO GO INTO 2025.
WE HAVE GINA HERE, UH, FROM OUR TEAM WHO IS, UH, LOCAL TO THE REGION AND THAT IS GONNA LEAD OUR EFFORTS ON COMMUNITY ENGAGEMENT IN GRAND PRAIRIE.
CAN WE WELCOME OTHER INPUT? IF YOU HAVE IDEAS ON OTHER ORGANIZATIONS THAT WE CAN REACH OUT TO, WE WELCOME INPUT ON THAT TOO.
YEAH, I WOULD, I WAS GONNA MENTION THAT, YOU KNOW, MAYBE REACH OUT MORE TO SOME A HISPANIC ORGANIZATION.
ALTHOUGH THE SCHOOL DISTRICTS A PRETTY GOOD ONE.
WE TOOK, UH, WE TARGETED THOSE ORGANIZATIONS BASED ON DATA ON THE RIGHT.
AND YOU KNOW, MAYBE, MAYBE TRY TO WORK SOME WHERE YOU CAN DO SOMETHING WITH THE ELEMENTARY SCHOOL PPAS BECAUSE THEY CAN'T GET A WHOLE LOT OF ADULTS THERE AND GET THEIR KIDS AND UH, THAT'S HOW YOU CAN THANK YOU.
I KNOW OVERWHELMING I KNOW ANYTHING ABOUT MM-HMM
ANY OTHER? I THINK THAT THIS IS WHAT WE WANTED TO COVER WITH YOU.
THANK YOU SO MUCH FOR YOUR FEEDBACK.
YOU'VE UNDERSTOOD AROUND CLOSING THE COMMUNICATION LOOP WITH THE DRIVERS.
UH, WE WANT TO CONTINUE OUTREACH SOME LIKE THERE COUPLE ORGANIZATIONS THAT WE COULD ADD HERE.
UH, OUR GOAL IS TO CONTINUE TO INVEST IN THE SERVICE.
UM, WE MENTIONED ASIDE WITH THE PROGRESS THAT WE'VE MADE AND WE MORE PROGRESS TO MAKE, UH, WE WOULD ALSO REALLY LIKE TO CONTINUE TO PUSH ON EFFICIENCIES TO BE ABLE TO SERVE MORE RIDES TO MORE TO THE STATE BUDGET.
UM, SO, SO WE'VE TALKED ABOUT THE GOOD, NOW LET'S TALK ABOUT THE BAD
SO, AND THIS IS ALL FOR GROWTH.
UH, AS A BUSINESS YOU DO HAVE TO CONCERN, YOU KNOW, ADDRESS YOUR CONCERNS.
SO IF WE CAN GO BACK TO THE SLIDE THAT HAD THE THREE BULLET POINTS OF COMMUNITY AND TRAINING AND SAFETY.
SO TWO THINGS THAT I DON'T SEE HERE, OR ACTUALLY THE BIGGEST THING THAT I DON'T SEE HERE IS PUBLIC SAFETY.
AND I THINK THAT'S WHERE Y'ALL ARE FAILING.
NOW FOR ME, I HAVE MY BUSINESS HERE IN GRAND PRIX.
I DO A LOT OF BUSINESS DEVELOPMENT.
SO I'M IN AND OUT OF GRAND PRAIRIE IN ALL THE WEST.
UNFORTUNATELY, MR. HILLS AND MR. SCHACH HAVE RECEIVED MANY, MANY OF VIDEOS THAT I'VE TAKEN OF YOUR EMPLOYEES.
AND THIS HAS BEEN GOING ON FOR THE LAST TWO TO THREE YEARS THAT THE TRAINING IS NOT THERE.
MEANING THAT I HAVE TAKEN VIDEOS WHERE YOU HAVE YOUR DRIVER STOPPING ON A MAJOR ROAD LIKE CARRIER PARKWAY AND THEN HAVING THE PEOPLE WALK ACROSS THE STREET FROM THE OTHER SIDE COMING OVER AND ONCOMING TRAFFIC IS HAVING TO STOP OR HONK, THINGS OF THAT NATURE.
THEY HAVE VIDEOS WHERE BOTH OF Y'ALL'S VAN
[00:40:01]
ARE BLOCKING BECAUSE THEY'RE BOTH STOPPED IN THE MIDDLE OF A MAJOR STREET.AND PEOPLE AND INCLUDING MYSELF 'CAUSE I'M THERE TAPING NOW I KNOW THAT WE'VE ADDRESSED IT BEFORE.
SO SOMEBODY IS RESPONSIBLE FOR THE INCOMPETENCY OF TRAINING AND WHO IS THAT PERSON? WHO WOULD THAT PERSON BE? WOULD IT BE YOU SINCE YOU'RE VOCAL? YES.
UM, SO WHAT IS THE PROBLEM HERE? WHERE IS THE DISCONNECT OF YOU NOT BEING ABLE TO TRAIN PROPERLY, NOT ONLY YOUR DRIVERS TO JUST TURN INTO THE STREET, THE SIDE STREET ON WHERE THOSE PEOPLE ARE STANDING? 'CAUSE AGAIN, THEY CAN SHARE THE VIDEOS THAT I SHARE WITH THEM THAT THE CAR WILL BE, THE VAN WILL BE GOING SOUTHBOUND.
THE PEOPLE ARE ACROSS THE STREET WALKING NORTHBOUND AND THEY'RE HAVING TO STOP AND THEY'RE HAVING TO CROSS THE STREET.
OTHER PEOPLE THAT ARE GOING THE OPPOSITE WAY, OTHER CARS ARE HAVING TO COME TO A FAST STOP.
IF THEY GET SO BASICALLY JAYWALKER, THEY'RE GONNA GET HIT.
SO WHERE, AT WHAT PART DO YOU TAKE ACCOUNTABILITY FOR YOUR FAILURE AND WHAT ARE YOU GONNA DO TO CHANGE THAT? BECAUSE YOU KNOW, WE ALL HAVE CONTRACTS, RIGHT? AND AT SOME POINT, EVEN THOUGH THERE IS A NEED HERE IN GRAND PRAIRIE, Y'ALL ARE NOT THE ONLY ONES SINCE Y'ALL HAVE COME ON, THERE HAS BEEN OTHER COMPANIES THAT ARE LOCAL IN THE NORTH TEXAS DFW AREA.
SO I DON'T WANT Y'ALL TO FEEL AT ANY TIME IT DOESN'T MATTER THAT THERE IS A NEED THAT YEAH, THE RIGHTS DO INCREASE, WHICH IS GOOD.
BUT THERE'S AN OLD SAYING, IF YOU'RE GONNA PLAY WITH FIRE, YOU'RE GONNA GET BURNED.
AND THAT'S THE ONE THING THAT I KEEP STRESSING TO THESE GENTLEMEN THAT ALL IT'S GONNA TAKE IS ONE TIME WHERE SOMEONE'S GONNA BE LOOKING ON THEIR PHONE AND NOT PAYING ATTENTION.
SOMEBODY'S GONNA BE WALKING ACROSS THE STREET, THEY'RE NOT GONNA GET HIT.
AND THEN WHO'S GONNA TAKE LIABILITY BECAUSE OUR NAME IS ON THAT VAN MM-HMM
SO AND SO, THERE'S ALWAYS A RISK TO EVERYTHING.
BUT TO HAVE THIS ISSUE CONTINUALLY COME UP, NOT ONLY IN THE LAST MONTH, NOT ONLY IN THE LAST SIX MONTHS, BUT OVER A YEAR AND IT STILL HASN'T BEEN ADDRESSED.
NOW I HAVE VIDEO AND THEY HAVE VIDEO ALSO LEFT.
I'VE ACTUALLY GOT OUTTA MY CAR AND TALKED TO THE DRIVER AND I SAID, DO Y'ALL NOT GET ANY TRAINING? AND A LOT OF 'EM ARE VERY HARD OF UNDERSTANDING.
AND SO THERE'S A HUGE DISCONNECT.
SO AGAIN, IF YOU'RE THE ONE IN CHARGE, WHERE DO YOU TAKE ACCOUNTABILITY? SO I'LL START WITH THAT.
I, I TAKE FULL ACCOUNTABILITY FOR OUR DRIVER TRAINING.
IT'S SOMETHING THAT WE'RE WORKING ON AS WE SHOWED IT THROUGH OUR SLIDE AS WELL.
WE ARE SEEING PROGRESS IN IMPROVEMENT.
WITH THAT SAID, YOU ARE RIGHT AND WE, WE WILL SEE THOSE CASES WHERE A DRIVER IS NOT A FOLLOW OUR POLICIES AND OUR GUIDELINES TO WHERE TO STOP OR HOW TO STOP.
IF WE'RE LOOKING SPECIFICALLY ON THE EXAMPLE OF RIDERS CROSSING THE STREET TO GO INTO A VAN, THAT IS MOST LIKELY, UH, SOME ISSUE WITH A STOP.
'CAUSE OUR SOFTWARE AND ALGORITHM WILL NOT LET A DRIVER STOP ON THE OTHER SIDE OF THE ROAD IN THE MIDDLE OF THE STREET AND CALLED THE RIDER TO GO ACROSS THE STREET.
IT COULD BE THAT THE RIDER WENT TO THE OTHER SIDE AND GOT CONFUSED AND CROSSING IS LIKE A DESIRE ACROSS THE STREETS.
INSTEAD OF DOING IT THE CORRECT WAY OR GOING TO THE RIGHT SPOT, UH, THAT CAN HAPPEN.
WHAT WE NEED TO DO BETTER AND PUSH EVEN HARDER IS OUR DRIVER QUALITY.
ENSURE THAT OUR DRIVER ARE CONTINUES TO LEARN FROM THEIR MISTAKES OR FROM WHAT WE COLLECT IN THE DATA ACTION ON IT.
IF WE RECOGNIZE, AND I SAW A FEW OF YOUR VIDEOS THAT YOU SHARED, AND THANK YOU SO MUCH FOR TAKING THEM.
WE TAKE THOSE VIDEOS, WE CONFRONT THE DRIVERS, AND IF WE ARE NOT GETTING THE ANSWERS THAT WE WANT, WE DISAFFILIATE THOSE DRIVERS AND WE WILL ONBOARD A NEW DRIVER THAT WE WILL TRAIN THEM BETTER AND WE WILL PUSH TO IMPROVE THEIR PERFORMANCE.
THE PROBLEM IS, IT'S NOT ONLY ONE DRIVER.
IF YOU LOOK AT ALL THE VIDEOS THAT I'VE SENT AND, AND I'VE ASKED OTHER COUNCIL MEMBERS, I FEEL LIKE I'M THE ONE THAT YOU KNOW, BUT I'M OUT IN THE STREETS EVERY DAY DOING BUSINESS DEVELOPMENT.
THE PROBLEM IS IF YOU LOOK AT ALL THE VIDEOS, IT'S A DIFFERENT BAND NUMBER AND THESE ARE DIFFERENT TIMES OF THE DAY.
SO THERE'S A CONSISTENCY THAT IT CONTINUALLY HAPPENS.
AND IF YOU LOOK AT THE TIMESTAMPS ON THESE VIDEOS, IT'S NOT OVER A ONE OR TWO WEEK SPAN.
IT'S NOT OVER A THREE MONTH SPAN.
THIS IS OVER SIX MONTHS AND IT KEEPS HAPPENING.
SO EITHER YOU'RE NOT TRAINING PROPERLY OR THEY'RE NOT UNDERSTANDING, BUT THERE'S A HUGE DISCONNECT THAT IS A VERY HIGH RISK TO OUR COMMUNITY.
I WOULD SAY THAT BASED ON THE DATA THAT WE'RE COLLECTING, THOSE NUMBERS OF INCIDENTS AND ACCIDENTS ARE GOING WAY DOWN.
SINCE WE INSTALLED THE CAMERAS IN THE VEHICLES, UH, ONE OF THE THINGS THAT WE, UH, WANTED TO PUSH THOSE CAMERAS IS THAT THE CAMERAS WILL BEEP A VERY LOUD NOISE EVERY TIME THAT THE DRIVER WILL TOUCH THEIR PHONE WHILE DRIVING.
AND THAT IS TO, UH, PREVENT THAT CASE THAT YOU, UH, MENTIONED LIKE A DRIVER LOOKING AT THEIR PHONE AND HITTING SOMEBODY BY ACCIDENT OR EVEN ANOTHER CAR THAT
[00:45:01]
HAS JUST OR ANOTHER CAR TRAPPED IN A DIFFERENT DIRECTION AND HIT SOMEBODY.'CAUSE THEY'RE HAVING TO CROSS THE STREET WHEN YOU'RE DRIVING.
YOU JUST TAKE A LEFT AND PULL INTO THAT SIDE STREET AND PICK 'EM UP.
BUT IT'S UNFORTUNATE THAT IT KEEPS HAPPENING.
BASED ON THE DATA THAT WE'RE COLLECTING, WE'RE SEEING A LOT OF LESS.
AND THAT'S WHAT WE'RE TRYING TO DO.
WE'RE TRYING TO REDUCE THE AMOUNT OF THOSE OCCASIONS AND A ONE BY ONE GO AND, AND ADDRESS THOSE CASES WITH THE DRIVERS WHILE WE'RE ALSO LEARNING FROM THOSE INCIDENTS AND PUTTING IT INTO OUR DRIVER TRAINING.
ONE OF THE THINGS THAT WE'RE DOING NOW IS COLLECTING ALL OF THE DATA ABOUT THE ACCIDENTS AND INCIDENTS AND THEN FROM THAT DATA WE ARE CREATING TARGETED MATERIAL FOR DRIVER TRAINING.
FOR EXAMPLE, IN THE PAST FEW MONTHS, WE ANALYZE THE DATA AND WE NOTICE THAT A LOT OF THE ISSUES THAT WE'RE SEEING OR ACCIDENTS ARE HAPPENING IN PARKING LOTS.
SO SINCE THEN AND GOING FORWARD HAVE ARE, HAVE YOU GIVEN ANY THOUGHT TO GIVING, UH, MR. UH, WALTER A, UH, TIMELINE OF WHAT YOUR GAME PLAN IS TO MINIMIZE THIS? YEAH, THAT'S, THAT'S EXACTLY WHAT I WAS GONNA SAY.
I'D SAY LIKE, FIRST OF ALL, THANK YOU SO MUCH FOR RECORDING THIS.
WELL THAT'S HOW WE ONLY GET BETTER, RIGHT? THAT'S EXACTLY RIGHT.
I VIEW THIS AS LIKE AN OPPORTUNITY FOR US TO LIKE CONTINUOUSLY IMPROVE MM-HMM
WE HEAR THAT THIS IS STILL A PAIN POINT.
SURE THE FREQUENCY MAY HAVE REDUCED, BUT THE MATTER IS IT IS STILL A PAIN POINT.
SO I, I ACTUALLY RECOMMEND WE DO LIKE A PLEASE CONTINUE TO SEND THOSE VIDEOS BECAUSE EVERY TIME WE LEARN FROM THEM IN PARALLEL, I THINK SIMILAR TO WHAT WE DID WITH LIKE THE SPECIFIC THEMES RIGHT? AROUND DRIVER SAFETY, DRIVER TRAINING, ET CETERA.
LET'S MAKE THIS SPECIFIC LIKE PICK UP AND DROP OFF SAFETY SPECIFICALLY A KEY THEME THAT WE FOCUS ON IN THE FIRST HALF OF THIS YEAR.
AND ORIENT THE SAFETY SESSIONS THAT WE HAVE ON A QUARTERLY BASIS ON THIS SPECIFICALLY, WE CAN HAVE SOME MATERIAL LIKE MORE DRIVER ENGAGEMENT MATERIAL THAT WE SEND OUT TO THEM.
JUST HAVE LIKE AN OVERARCHING THEME AROUND THIS SPECIFICALLY IN PARALLEL, GIVEN THAT WE NOW HAVE THE FOOTAGE, WE SHOULD ALSO BE ABLE TO TEASE OUT WHICH DRIVERS ARE MORE LIKELY TO BE, UM, YOU KNOW, DROPPING OFF FOR PICKING UP RIDERS AND UNSAFE LOCATIONS AND CAN ACTUALLY LIKE LOG THAT AS AN INCIDENT.
UM, SO I THINK THE COMBINATION OF BOTH MAKING IT KIND OF LIKE A KEY THEME.
UM, IN ADDITION CAPTURING THE DATA AND BEING ABLE TO GIVE OUT WARNINGS.
BECAUSE I THINK AT THE END OF THE DAY PEOPLE ARE DRIVEN BY THE INCENTIVES YOU GIVE THEM.
AND SO I THINK THE ONUS IS ON US TO ENSURE THAT WE ARE ALIGNING INCENTIVES TOWARDS SERVICE SAFETY SPECIFICALLY.
I DON'T THINK IT HAS ANYTHING TO DO WITH PEOPLE TOUCHING THEIR PHONES IF I UNDERSTAND WHY.
I UNDERSTAND WHAT YOU'RE SAYING.
I THINK THERE NEEDS TO BE CERTAIN ROADS IN OUR CITY THAT A DRIVER'S NEVER ALLOWED TO STOP ON.
I THINK THAT'S ALL THE MAJOR ONES.
THAT'S ONE OF THE THINGS MIKE'S GETTING AT.
YOU DON'T STOP ON CARRIER PARK WHEN YOU TURN INTO A SIDE STREET THAT, THAT Y'ALL CAN HANDLE THAT.
THERE'S CERTAIN ROADS IN OUR CITY A DRIVER SHOULD NEVER STOP ON.
WHETHER IT'S THE WRONG SIDE OUT OF THE STREET OR NOT.
I, I'VE HAD MANY OF UBER CALL AND THEY GO TO THE INTERSECTION.
I HAVE TO SAFELY CROSS THE STREET, BUT YOU CAN'T BE STOPPING ON THE NUMBER OF OUR STREETS.
AND I THINK HE'S ALLUDING TO THE FACT THAT HE'S SEEN MANY OF VEHICLE STOPPING ON MAJOR STREETS AND THAT THAT IS HAZARD.
SO Y'ALL WORK ON IT AND GET BACK WITH US.
AND I KNOW WE, WE'VE TAKEN STEPS FOR CORE VALUES JUST AS AN EXAMPLE AND I THINK YOU MENTIONED, UM, SALT, UM, BELT LINE AS WELL.
I PROPOSE HERE IS LIKE WE DO ANOTHER REVIEW OF ALL THESE.
WE HAVE A COUPLE OF HORRIFIC ACCIDENTS ON BELT LINE, SO MM-HMM
I COMPLETELY, WE CAN LIST PIONEER CARRIER.
WELL AND THERE'S A NUMBER OF, JUST DON'T NEED TO STOP THEM.
YEAH, WE'LL JUST CONTINUE TO CORN VALLEY REMOVED.
I TALKED ABOUT A FEW YEARS AGO, I THOUGHT THE ISSUE
WHICH THAT'S WHAT THEY DID TO ME WHEN I FIRST HEARD TWO AND A HALF YEARS AGO.
WHERE, WHERE IS, IS THIS A LACK OF COMMUNICATION? HOW DOES IT THEN GET ENFORCED AND REINFORC? EXACTLY.
I THINK THAT'S EXACTLY WHY I THINK HAVING A THEME AND A PUSH AROUND THIS THEME, THIS THEME SPECIFICALLY, IT'S A CRITICAL THEME.
POINT B IS NOT CRITICAL WHERE YOU PICKED UP AT POINT B CRITICAL.
AND I THINK IT'S REPETITION, RIGHT? LIKE IT'S ALL I DONE TRAININGS AND EDUCATION, LIKE REPETITION IS TO ACTUALLY ON THE APP WHEN THEY'RE DRIVING.
DOES IT SAME STOP HERE, GO AHEAD AND CHANGE.
SO THAT'S EXACTLY, SO ON THE BACK END, JUST TO GIVE YOU VISIBILITY OF HOW IT WORKS, WE HAVE WHAT'S CALLED THESE VIRTUAL BUS STOPS.
UM, THAT CAN BE, YOU KNOW, LIKE IN DIFFERENT LOCATIONS.
AND SO I THINK ONE, WHICH IS WHAT WE DID FOR CERTAIN ROADS ALREADY, THERE ARE MORE TO DO.
BUS STOP IS ACTUALLY REMOVING THE VIRTUAL BUS STOPS FROM THE, YOU KNOW, MOATS AT RISK ROADS AND PLACING 'EM YEAH.
THAT THAT COMMENT RIGHT THERE SAYS IT ALL.
[00:50:01]
MM-HMMI THINK THERE'S AN EDUCATIONAL ELEMENT ON THE WRITER'S PART AS WELL, WHICH YOU CAN ADDRESS AT YOUR COMMUNITY ENGAGEMENTS.
BECAUSE IF I'M STANDING OVER HERE ON SIDE AND I SEE THEM OUT ON ONTARIO PARKWAY AND I START RUNNING BECAUSE I'M EXCITED, I SEE MY WRITER
SO THERE'S AN EDUCATIONAL ELEMENT THERE.
QUESTION, UH, IN YOUR APP, DOES IT TELL THE THE PASSENGER IT, DOES IT JUST SAY GO TO THIS CORNER OR DOES IT WHICH CORNER IT DOES.
IT TELLS THEM IT GO TO THE FOUR CORNERS, WHICH CORNER EXACTLY LIKE HOW IT WORKS WITH UBER AND LYFT.
IT'LL TELL YOU EXACTLY WHICH CORNER TO GO.
WHAT HAPPENS AS YOU MENTIONED, IS SOMETIMES RIDERS GET CONFUSED AND GO TO THE WRONG CORNER AND THEN THEY'LL SEE THE RIGHT AND CROSS THE STREET TO GO TO.
IT DOES TELL YOU WHICH, WHICH ONE OF THE CORNERS TO GO TO.
SO THEN ALL REALLY SOUNDS LIKE THE BIGGEST PROBLEM THEN IS JUST THERE'S A WHOLE LOT OF STREETS THAT JUST, YOU DON'T WANT TO STOP EM, IT IT, IT SOUNDS LIKE IT TONY.
AND BASED ON WHAT A LOT OF THINGS MIKE SAID, I THINK THAT YOU WOULD AGREE WITH MOVE DOWN STREET THING OVER THE ONE.
WELL ALL WE NEED IS WHEN SOMEBODY GETS HIT THEN WE GOT LAWSUITS.
IT'S KIND OF LIKE WAY BACK THROUGH THE OLD DAYS, THE SCHOOL DISTRICT, UH, PICKING MY SON UP ON THE WRONG SIDE OF THE ROAD BECAUSE WHERE THE DOOR IS AND THEY MADE HIM RUN ACROSS THE ROAD AND ALL THEY HAD TO DO IS MAKE A U-TURN AND COME BACK AND PICK 'EM UP.
SO IT'S PROBABLY SOMETHING SIMPLE LIKE THAT.
SOUNDS LIKE YEAH, I THINK IT'S, YEAH.
TOGETHER WITH SOME RIDER EDUCATION.
YOU CAN, YOU CAN HAVE MM-HMM
TAKE ME UP THAT PARKING LOT, JOHN.
YEAH, I GUESS, I MEAN THE ONLY THING ON THE TRAINING PART, I MEAN I KNOW THAT YOU COULD DO ALL THE TRAINING YOU WANT UP FRONT, BUT WHAT DO YOU DO AT 90 DAYS, SIX MONTHS OR, I MEAN THAT CONTINUOUS TRAINING NEEDS TO HAPPEN WHETHER WE HAVE A MONTHLY AND QUARTERLY TRAINING EVENTS.
AND SOME GUESS, GUESS RIDING LIKE GUEST SHOPPING AND SOME OF YOUR STAFF GO OUT THERE AND, AND HOP ON THE VIA AND SEE, SEE EXACTLY.
THE OTHER THING IS WE TAKE KIND OF LIKE A ONE, LIKE FOR CERTAIN COURSES IF IT'S MORE OF A ONE SIZE FITS ALL APPROACH.
AND THEN BECAUSE WE ARE NOW CAPTURING KIND LIKE DRIVER LEVEL DATA, WE ARE ABLE TO COACH DRIVERS AT THE DRIVER LEVEL ON WHAT WE ARE OBSERVING, WHICH IS VERY HELPFUL.
ANYBODY ELSE? THANK YOU EVERYONE FOR YOUR TIME.
I'LL TURN IT OVER TO, UH, MAYOR PRO MOTION FOR OUR AGENDA.
UM, WE HAVE ITEMS 2, 3 25 ON SET AGENDA FOR QUESTIONS.
BUT, UH, MS OFF CAROL HAS AN UPDATE FROM CBC ON ONE ITEM RIGHT ON ITEM 18 ON YOUR AGENDA.
UH, CCBC REQUESTED THAT THAT BE CHANGED TO AN INITIAL WITH TWO ROUNDS INSTEAD OF FOUR.
AND THAT WAS EARLIER THIS EVENING.
WOULD YOU SAY THAT ONE MORE TIME? UH, ITEM 18, AN INITIAL CONTRACT WITH TWO RENEWALS INSTEAD OF FOUR.
THANK YOU VERY MUCH FOR THAT UPDATE.
SO I WAS GOING TO RECOMMEND IF WE CAN DO THAT ON ALL OF 'EM ON NUMBER FIVE WHERE IT SAYS THE POSSIBILITY OF A FOUR ONE.
IF WE CAN CUT THAT DOWN TO TWO COUNCIL, ARE YOU IN AGREEMENT WITH THAT? IS EVERYONE A CONSENSUS ON THAT? OUR STAFF? DO YOU HAVE ANY COMMENTS TO MAKE? DID COME OUTTA COMMITTEE UNANIM IS SAFETY, SAFETY ITEM NUMBER FIVE? YES.
MY ONLY REMARK ON THAT WOULD BE THAT WE GOT VERY GOOD PRICING AND THEY'VE BEEN, WE'VE WORKED WITH THIS COMPANY BEFORE.
THEY'RE VERY GOOD AT HOLDING THAT PRICING.
IF WE OPERATE FOR TWO, WE'RE LIKELY TO GET IT.
IT'LL GO UP SOONER THAN IT WOULD'VE OTHERWISE.
WELL THAT'S WHERE WE NEGOTIATED.
HEY, IF YOU WANT THE OTHER TWO, YOU GOTTA KEEP THEM.
WE'LL PULL ON IT SEPARATELY AND OH YEAH, I'M IN VOTE FOR BEFORE I WAS GOING TO, I WAS GONNA ASK YOU A QUESTION ABOUT THAT ONE ANYWAY.
UH, WHAT DO WE, WE'RE PAYING THEM TO TAKE IT TO TAKE THE
[00:55:01]
CONCRETE.IS THAT WHAT IT IS? NO, THEY COME OUT TO OUR PLACE AND THEY, THEY CRUSH IT THERE.
WE'RE PAYING THEM TO COME OUT AND CRUSH IT RIGHT THERE.
WE USE IT FOR ROAD BED BASED YES.
AND ALL THAT GOOD STUFF INSTEAD OF BUYING SOME FROM 'EM.
SO YOU'RE RECOMMENDING THE FOUR, MIKE WANTS TO GO WITH TWO.
WHAT'S YOUR RATIONALE, MIKE? UH, MY RATIONALE IS JUST TO KEEP, UH, MORE OF THEM OR ANYBODY THAT COMES TO US FOR A CONTRACT JUST TO KEEP 'EM ON THEIR TOES.
UH, BECAUSE WHAT WE'VE SEEN IN THE PAST IS YOU THREE AND YOUR FOUR, THEY START GOING UP FOR PRICES.
IT'S, YOU KNOW, WE ALWAYS GET AN ESTIMATE, WE'LL GET A BID AND THEN ALL OF A SUDDEN IT GOES UP 2 MILLION.
SO ARE THESE, UH, LET ME ASK YOU THIS, THESE YEARS THREE AND FOUR AREN'T SET IN A PRICE SET.
THIS PARTICULAR GROUP HASN'T DONE THAT TO US.
THAT THAT WAS NOT MY QUESTION.
IN YOUR THREE, DO THEY HAVE THE OPTION OF GOING UP IN THEIR PRICE? YES, SIR.
SO MIKE HAS A POINT, BUT I'M GOING, I'M IF THEY HAVEN'T DONE THAT, BUT IT DOESN'T MATTER.
WHEN I'M TALKING OPTIONS, I'M USUALLY TALKING ABOUT OPTIONS AT THE SAME PRICE.
YOU'RE JUST WANTING AN OPTION TO CONTINUE ON WITHOUT HAVING TO GO OUT BID.
AS A, YEAH, THERE'S, THERE'S NO REQUIREMENT TO ACCEPT THE INCREASING PRICE AND THEN THERE'S A 25% LIMIT AS WELL, RIGHT? SO, AND YOU'RE, IF WE DON'T DO ANYTHING, LEAVE IT AT FOUR, WE CAN STILL OPT OUT IN YEAR ONE OR YEAR TWO OR YEAR TWO OR YEAR THREE OR YEAR FOUR IF WE CAN DO THAT.
MIKE, THERE'S NO, THERE'S NO REASON NOT TO DO FOUR BECAUSE WE OPT OUT.
IF WE TRY TO DO SOMETHING THEY'RE NOT, I WOULD SUGGEST LEAVE IT, BRING IT BACK.
TONY HAS A COMMENT AND MY COMMENT ABOUT THIS, I'M, I'M IN FAVOR SOMETIMES OF CUTTING THOSE RENEWALS BACK ON SOME THINGS LIKE WE DID ON THIS.
THE, THE ONE THAT WE DID ON CONCRETE, BUT JUST IN THIS ONE RIGHT HERE, BIG CITY IS JUST ABOUT, ITS SOLE SOURCE PER CONTRACTOR HERE.
THEY JUST AIN'T A WHOLE LOT OF PEOPLE TO DO WITH BIG CITY.
BUT BOTTOM LINE IS WE DON'T HAVE TO, WE DON'T HAVE TO OPT IN.
THERE'S NOT GONNA BE ANYBODY ELSE TO COME OUT HERE AND DO THAT.
AND I THINK MIKE, I APPRECIATE HIM BRINGING UP THE OTHER POINT, BUT SINCE WE GET TO LOOK AT IT AND YOU COME BACK TO US, THEY RAISE THE PRICE, WE OPT OUT AND GO OUT FOR BIDS.
DOES THAT SOUND REASONABLE, MIKE? SO LET'S KEEP ON THAT'S GOOD, THAT'S GOOD.
WE CLARIFIED THAT AT THE COMMENT.
I JUST WANNA MAKE A COMMENT FOR ALL CON FOR PROCUREMENT CONTRACTING IS THAT, UH, I, I'VE OBSERVED SINCE I'VE BEEN HERE THAT THEY COME BACK BECAUSE THE PRICES HAVE INCREASED AND I'M NOT USED TO THOSE TYPE OF CONTRACTS FOR MUNICIPALITIES.
I'M ON THE OTHER SIDE OF THE HOUSE.
THE MAYOR'S FAMILIAR WITH THE GOVERNMENT CONTRACTING PROCESS.
IT SHOULD BE IN THERE FOR EACH YEAR.
IF YOU'RE GONNA HAVE A PRICE INCREASE, I HAVE TO GIVE, I HAVE TO GIVE 'EM A SOLID PRICE, BUT MY VENDORS WON'T GIVE ME SO I'M AT RISK.
SO I THINK IF THE APPLICANTS CONSIDER THERE'S ALWAYS PUT THAT IN THE ALL FUTURE CONTRACTS, WHAT IS GOING TO BE, IF THERE'S GONNA BE A, A PRICE INCREASE BECAUSE WE KEEP COMING BACK WITH THAT.
WE REDUCE IT FROM 10% CONTINGENCIES DOWN TO 5%, AND WHICH I WOULD LIKE TO GO TO 3%, THEY KEEP COMING BACK FOR THAT.
AND WHEN YOU COMPARE THAT 10%, WOULD THAT HAVE BEEN THE SECOND HIGHEST BIDDER WITH, FROM THE START? SO WE HAVE TO COMPARE, BUT WE CONTINUE TO PAY.
SO I DON'T THINK THIS HAS A CONTINGENCY.
DOES IT? THIS IS A LITTLE DIFFERENT.
AND THE ONLY REASON I'M OKAY WITH THE FOUR IS BECAUSE I GO THE 14TH ONE, BUT I ALSO UNDERSTAND WHAT YOU'RE SAYING ABOUT A 10% CONTINGENCY.
'CAUSE HE COULD HAVE GOTTEN IT OUT TO WHERE THE SAKE OF BIDDER WOULD'VE BEEN FINE, THAT THERE'D BEEN NO CONTINGENCY.
AND I DON'T MIND US LOOKING AT THE 10% CONDITION CONTINGENCY.
AND THERE'S SOME CONTRACTS, THERE'S NO REASON IF I'M BUYING SOMETHING AND YOU QUOTE ME A PRICE OF A DOLLAR FOR THAT CUP, I'M GONNA PAY YOU A DOLLAR.
I'M NOT GONNA SAY A DOLLAR PLUS CONTINGENCY.
I'VE NEVER HAD A CONTINGENCY, ANY CONTRACT I'VE EVER PLACED FOR ANY GOODS THAT I BUY.
IF WE, I DON'T HAVE A PROBLEM WITH US' LOOKING AT THAT.
THERE ARE SOME THINGS THAT NEED CONTINGENCIES.
'CAUSE THERE MAY BE AN UNKNOWN IF YOU'RE COMING IN AND INSTALLING IT.
BUT I'VE NEVER GOT GIVE AN INSTALLATION CONTINGENCY EITHER WHEN I, THAT'S
[01:00:01]
ANOTHER STORY.SO LET'S MOVE ON DOWN THE ROAD.
MIKE, ARE WE, UH, GOOD WITH READING ON CONSENT? YES.
UH, ITEMS 24 AND 25, WE DID GET OVER PREVIOUS, UH, HEARING IN CC DC EARLIER TODAY.
I, ANY OTHER QUESTIONS? UM, YES.
WELL, ON NUMBER NINE, UH, AS BEST AS IN MOLD REMEDIATION, DO WE, DO WE ACTUALLY HAVE A LOT OF THAT, CINDY, THAT WE HAVE TO DO? YES, WE DO.
BECAUSE ACTUALLY ANYTIME YOU DISTURB, YOU KNOW, MORE THAN 25 CONTIGUOUS FEET, BECAUSE WE'RE PUBLIC BUILDINGS, WE'RE REQUIRED.
IS THAT, IS THAT ON CONSTRUCTION OF STUFF WE'RE BUILDING HERE? WELL, THAT'S FOR REMODELS OR EVEN IF IT'S NOT A REMODEL.
REMODEL, IF WE FIND A WATER LEAK AND THEN WE HAVE MOLD, WE'LL HAVE TO DO MOLD FOR MEDIATION.
AND UH, THEN ON NUMBER NINE, DID SOMEBODY EXPLAIN TO ME WHAT WAGE BROAD SOFTWARE USAGE IS AND WHY WE WOULD NEED IT? SO SOMETHING, WELL, THIS IS SOMETHING I THINK PRIOR TO YOU COMING BACK TO THE COUNCIL, UH, THIS WAGE FRAUD SOFTWARE, UH, IS, UH, IT'S REALLY TWOFOLD.
IT, IT HELPS PROTECT US AGAINST WHAT THEY CALL THE TEN NINETY NINE SUBCONTRACTORS SO THAT WE CAN ENSURE THAT, UH, WAGE FRAUD IS ACTUALLY, UM, IT, IT'S REALLY BECOMING A HUGE PROBLEM.
IT'S, IT'S, UH, IT'S PRETTY SUBSTANTIAL IN DC AREA, CHICAGO AREA, WEST COAST, LA AREA.
IT'S NOW YOU'LL SEE STORIES AND I CAN SEND YOU SOME NEWS ARTICLES FROM AUSTIN AND IT'S MAKING ITS WAY HERE TO DALLAS.
THE SHORT STORY IS THIS, YOU COULD POTENTIALLY HAVE, UH, UH, UNREGISTERED CITIZENS THAT ARE WORKING ON PROJECTS.
AND UNFORTUNATELY BECAUSE THE SUBCONTRACTORS HOLD THE CARDS, IN THAT CASE, THEY MIGHT WORK 60 HOURS BUT ONLY PAY 'EM FOR 40.
AND THERE'S NOTHING THAT UNFORTUNATELY THOSE FOUR WORKERS CAN DO.
AND SO, UH, THREE, MAYBE THREE AND A HALF, FOUR YEARS AGO, UH, WHEN, UH, MR. DYE WAS STILL HERE, THIS WAS SOMETHING THAT, UH, IT WAS A FORMER FBI AGENT WHO HAS SINCE RETIRED.
HE, UH, WAS PART OF THIS COMPANY.
HE BROUGHT THIS TO OUR ATTENTION.
WE THOUGHT IT WAS FANTASTIC FOR A LOT OF REASONS.
COUNCIL REALLY THOUGHT IT WAS, UH, A, A GREAT SOFTWARE.
IT ALSO TRACKS ALL THE DEMOGRAPHICS OF EVERY WORKER WHO COMES ON SITE.
AND SO I HAVE PIE CHARTS NOW FOR ALL OF OUR CONSTRUCTION PROJECTS THAT STATE WHERE WORKERS COME FROM IN TERMS OF DISTANCE FROM GRAND PRAIRIE, THEIR, UH, ETHNICITY, ALL OF THAT DATA.
SO IT'S A REALLY, IT'S PRETTY FASCINATING.
DO YOU WANT TO TRY IT SOMETIME LATER AND DO IT IN ENGLISH FOR ME?
IT'S HELPING OUR, IT'S HELPING OUR WORKERS THAT ARE ON OUR PROJECTS BE ASSURED OF GETTING PAID FOR EVERY HOUR THEY WORK.
THAT'S THE SHORT STORY THROUGH THEIR, THEIR CONTRACT.
SO WHAT IS IT MAYBE? AND IT'S, IT'S IN ESSENCE A CHECK AGAINST THEIR PAYROLL RECORDS.
SO THAT WE MAKE SURE IF THEY WORK 60 HOURS, THEY GOT PAID FOR 60 HOURS.
SO THIS, I I, I'M SURPRISED WE NEED TO BE IN THAT BUSINESS, QUITE FRANKLY.
IT, IT WAS, IT WAS SOMETHING THAT WE, I I'M NOT BELIEVE THERE'S OTHER WAYS THAT THEY COULD DO WHAT THEY WANT TO DO.
BUT THAT, BUT THAT'S JUST ME KNOWING HOW WORK WORKS.
THIS IS AN AMENDMENT TO THE CURRENT CONTRACT.
DOES THE WAGE FRAUD DEAL, IS THAT A, IT GOES INTO EACH SEPARATE CONTRACT OR DO, DO YOU JUST HAVE A BLANKET ONE THAT USED? SO WHAT WE, UH, BECAUSE WE WANTED TO, AGAIN, THIS IS PER KIND OF COUNSEL, UH, UH, SUGGESTION FROM YEARS AGO, THE GOAL WAS TO TRY THIS OUT ON A FEW PROJECTS.
SO WE TRIED IT OUT ON FIRE STATION SIX, THE EMERGENCY OPERATIONS CENTER, AND THEN OUR FACILITY SERVICES, UH, PROJECT.
SO IT IS NOT IT, THIS IS JUST YOU IF YOU WANT TO USE IT ON THAT PROJECT, YOU DO.
IT'S NOT A BLANKET, YOU USE IT WRONG.
AND SO YOU, YOU PAY A LICENSING FEE PER PROJECT AND THEN YOU ALSO PAY SOMETHING CRAZY LIKE 2 CENTS PER UH, WORKER HOUR.
AND SO THAT'S WHY THERE'S A CHANGE ORDER AT THIS POINT IN TIME IS THAT WE'RE AT THE END OF THE PROJECT AND THIS IS THE LAST INSTALLMENT OF THAT PAYMENT.
SO ANDY DOES, DOES THIS PROGRAM ALSO KEEP UP WITH THE SUBCONTRACTORS WHERE THE PRIME HAVE SUBS TO SHOW THAT THOSE SUBS STAY ON THE PROJECT? START THE, ALL, ALL, ALL.
THAT'S WHAT I REMEMBER WE WERE LOOKING AT BECAUSE WE HAD THE ISSUES.
THAT'S PROBABLY THOSE THIRD TIER THAT YEP.
BUT IT TRACKS 'EM ALL THE WAY DOWN TO, TO, BECAUSE
[01:05:01]
THE PRIMARY, UH, ON PRIMARY, I CAN THINK OF THE WORD, WOULD GET RID OF THE SUBS WHO WERE MINORITIES.YOU, THEY DON'T LET, THEY WOULDN'T USE.
AND THAT'S PROBABLY ONE OF THE SHIPPING POINTS AS FAR OCCURRED.
THE NICE THING ABOUT IT IS IT DOES, IT DOES.
IT'S REALLY KIND OF A, IT ALMOST THERE DEEP, A LITTLE BIT MORE TO THE FIRE.
YOU DECIDE WHICH PROJECTS TO, TO, UH, NO, I CONSULT FOR, I, I CONSULT WITH CMO AND WITH, YEAH.
AND SO, OH, SO THEY TELL YOU WHICH ONE TO USE? UH, WELL, AGAIN, I THINK WE, AND THIS IS OPEN FOR FURTHER DISCUSSION NOW THAT WE KIND OF HAVE A NEW COUNCIL, I THINK.
BUT UH, WE TRIED IT OUT ON THOSE THREE PARTICULAR PROJECTS AND, AND WE COULD, WE COULD CHOOSE TO CONTINUE TO USE IT OR NOT.
WERE YOU HAPPY WITH HOW IT WORKED? UH, I ACTUALLY THINK IT'S FANTASTIC.
BECAUSE AGAIN, I, AND I THINK, UH, MEGAN AND I HAVE TALKED, MEGAN AND I HAVE TALKED, IT DIDN'T LOWER COST ANY, DIDN'T RAISE IT, DID RAISE IT DID RAISE COST.
THAT'S WHAT I DIDN'T LOWER COST ANY.
YEAH, WE PAY WELL, AND I'LL GIVE YOU A PERFECT, ONE INTERESTING STORY THAT Y'ALL MAY APPRECIATE OR OR HATE TO HEAR.
I DON'T KNOW, BUT I'LL THROW IT OUT THERE.
UH, PAGE STONE IS A LOCAL GRAND PRAIRIE COMPANY.
UH, THEY ACTUALLY BID ON OUR FACILITY SERVICES PUBLIC SAFETY STORAGE PROJECT.
THEY WERE ABOUT $180,000 LESS THAN THE NEXT LOWEST BIDDER.
UNFORTUNATELY, THEY WOULDN'T AGREE TO THE PROGRAM.
AND BECAUSE WE, WE FEEL LIKE, UH, IN SPEAKING WITH THE, AGAIN, THE SOFTWARE COMPANY, WE FEEL LIKE THAT'S BECAUSE THERE WAS PROBABLY SOMETHING A LITTLE SHIFTY THAT MIGHT BE GOING ON, POTENTIALLY.
AND SO THEREFORE WE HAD TO CHOOSE TO PASS UP ON THEIR BID.
WE WENT TO THE NEXT HIGHEST BID, NEXT LOWEST BIDDER, WHICH WAS $180,000 ADDITION.
WE, WE JUST HAD SOMETHING TODAY THAT ONE BIDDER WAS QUITE A BIT LOWER THAN THE NEXT BIDDER.
AND SOMETHING TO THINK ABOUT ON THOSE KIND OF CASES.
I WOULD SAY WE SEE THAT THIS SOFTWARE IS VERY BENEFICIAL, THAT INTEGRITY PART OF IT, WHERE PEOPLE ARE GETTING PAID WITH THEIR OWN, WHY DON'T WE SUPPLY IT ACROSS THE BOARD? WELL, AND AGAIN, I THINK THAT THAT'S A PERFECT DISCUSSION THAT YOU ALL MAY WANT TO, TO CONSIDER.
AND, UH, AGAIN, IT DOES, IT DOES COME, IT DOES COME WITH A, A SLIGHTLY IN INCREASED COST TO OUR PROJECTS.
BUT YOU KNOW, AS WITH ANYTHING
CAN I SEE, CAN WE, WHEN YOU, I WOULD THINK WHEN YOU SEE AN OBVIOUS DISCREPANCY FROM YOUR LOW BIDDER TO THE NEXT LOW BIDDER, THAT MIGHT BE A TIME TO CONSIDER IT
WELL, THE, THE, THE, THE CHALLENGE WITH THAT COUNCILMAN SHOTWELL IS THAT UNFORTUNATELY YOU HAVE TO PUT THIS REQUIREMENT IN THE, IN THE CONTRACT, WELL, IN THE R-F-P-R-F-Q.
AND BECAUSE PEOPLE HAVE TO KNOW ABOUT IT, BECAUSE THAT'LL EITHER POTENTIALLY HAVE THEM BE EXCITED ABOUT BEING A PART OF IT OR MAYBE HAVE THEM NOT BE EXCITED ABOUT BEING A PART OF IT.
I I DO HAVE A QUESTION, UH, SINCE WE BROUGHT UP THE SOFTWARE.
DO YOU LOOK AT THE DATA EVERY MONTH AND CAN YOU DO ANYTHING ABOUT IT? CAN YOU ENFORCE ANY, UH, VARIANCES OR ISSUES THAT YOU SEE AB ABSOLUTELY.
SO NOT ONLY DO I LOOK AT THE DATA, BUT THIS, THE COMPANY ALSO THE VERICO COMPANY LOOKS AT THE DATA AND IN ESSENCE WHAT THEY DO IS THEY ASSIGN A GRADE TO EACH OF THE CONTRACTORS AND SUBCONTRACTORS.
AND KNOCK ON WOOD, WE'VE HAD ALL A'S TO DATE, MEANING THAT THEIR PAYROLL RECORDS ALIGN WITH THEIR PAYMENT RECORDS.
BUT IF THEY'RE, IF ALL OF A SUDDEN A PAYROLL RECORD DOESN'T ALIGN WITH A, A, A PAYMENT RECORD, THEN ABSOLUTELY THERE WOULD BE SOMETHING THAT I WOULD OBVIOUSLY BRING TO CMO.
WE'D BRING TO LEGAL, I ASSUME BRING TO COUNSEL.
AND WE WOULD, WE WOULD CHOOSE WHAT TO DO ABOUT THAT.
'CAUSE IN THAT CASE, OBVIOUSLY THERE IS LIKELY FOLKS THAT AREN'T GETTING PAID WHAT THEY SHOULD BE GETTING PAID.
IF WE NEED TO LOOK AT THIS DEEPER, WE NEED TO LOOK HERE DEEPER LATER.
BUT I THINK THEY'RE PLAN TO DO IT FOR THESE THREE.
AND WHAT AND WHAT TONIGHT KNOW WHAT IT'S, HAVE OTHER QUESTIONS.
WE KNOW WHAT IT'S NOW WHAT IT'S, YEAH.
UH, 14 PARTIALLY 16, UH, CUSTODIAL SUPPLIES AND EQUIPMENT FOR TWO DIFFERENT PEOPLE.
IS THAT BECAUSE THEY HAVE SELL TWO DIFFERENT KINDS OF THINGS, SIR? IT'S JUST A CITYWIDE CONTRACT FOR DEPARTMENTAL USE.
SO IT'S, IT JUST GIVES DEPARTMENTS MORE OPTIONS.
THERE'S, SO WE HAVE DIFFERENT CONTRACTS CITYWIDE, SO YES.
WHAT IT IS FOR, FOR DEPARTMENTS.
MAYBE IT MIGHT BE BETTER TO PUT 'EM TOGETHER.
[01:10:01]
IT AN OPTION, UH, THAT IN CASE THEY'RE OUT, ONE IS OUT OF SOMETHING YOU HAVEN'T OPTION AS NEEDED.SO IT GIVES 'EM DIFFERENT OPTIONS IF THERE'S SPECIFIC THINGS THAT ONE, ONE VENDOR MIGHT HAVE THAT THE OTHER VENDOR DOESN'T.
OKAY, WELL THAT MAKES BETTER SENSE NOW.
UH, JUST WHAT IS CATALYST COMMERCIAL DONE AND WHAT ARE THEY GONNA DO? YES.
SO FOR THE ITEM, UH, 21, THIS ONE IS UH, AUTHORIZING THE PAY, THE FINAL PAYMENT.
WHEN THEY DID THE RFEI AND THEY WERE WORKING TO GET DEVELOPERS TO COME TO THE TABLE, ET CETERA, THERE WAS A FEE WE HAD TO PAY THEM BECAUSE THE COUNCIL DESIGNATED US ULTIMATELY AS THE MASTER DEVELOPER.
AND SO THAT'S JUST A FINALIZING PAYOUT FEE.
AND THAT CONCLUDES THAT CONTRACT.
SO WE JUST NEED TO GET THEIR FINAL INVOICE PAY.
UM, AND THAT WAS, UH, NEGOTIATED BETWEEN MEGAN AND UH, JASON C AT CATALYST TO GET THAT FINAL PAYMENT RECONCILED AND, UH, AUTHORIZED.
UM, ON ITEM 22, THAT IS THE NEW CONTRACT AND IT'S UP TO 49,000 FOR SERVICES FOR THEM.
IT'S JUST AUTHORIZED FOR ONE YEAR.
AND THAT'S, ANY OTHER SERVICES WE NEED ON ASSESSMENTS RELATED TO THE DOWNTOWN REDEVELOPMENT, UM, THAT WE'RE WORKING ON NOW? IT'S ONLY PAID AS NEEDED.
SHOULD THEY PROVIDE AND PERFORM SERVICES, ASSESSMENTS, FINANCIAL, IT HAS DIFFERENT OPTIONS TO IT.
JUST ON ITEM 24 AND 25, JUST AS WE APPLY FOR THESE GRANTS HERE, I KNOW THERE'S A LOT CALLBACK ON THE FEDERAL LEVEL ACCORDING TO THE CALLS WITH
UM, THEY'RE, THEY'RE WANTING CITIES TO KIND OF MONITOR OUR TRANSPORTATION GRANTS AS WE APPLY FOR 'EM.
AND THEY, WE START SEEING LIKE SLOWING DOWN AND GRANTS AND THE FUNDING AND THE ISSUING SOME MONEY FOR US TO START VOICING OUR CONCERNS ON THAT PART AND MAKING SURE WE ADVOCATE FOR THOSE THINGS TO CONTINUE.
SO JUST WANT TO MAKE SURE WE MAKE A NOTE OF THAT, THAT WE TRY TO MONITOR THESE 'CAUSE I KNOW THEY ARE CRAWLING BACK AND SOME OF THESE BETTER GRANTS.
WE'VE, UH, VNA AND I HAVE STARTED A GRANT, UH, TRACKING SHEET.
SO WE'VE GOT ALL OF THE THINGS YOU ALL HAVE VOICED INTEREST ON OR YOUR PRIORITIES.
WE'RE MONITORING THOSE AGAINST, UH, UPCOMING AVAILABLE GRANTS WHEN THEY GET APPROVED AND WHEN WE GET FUNDING.
SO WE'VE ADDED THAT CAPABILITY TO TRACK BETTER, UH, I DON'T KNOW WHAT WAS DONE BEFORE, UM, WITH GERALD, BUT WE JUST STARTED THAT INTERNALLY FOR OURSELVES.
SO WE'LL DEFINITELY WATCH THAT ON BEHALF OF COUNCIL AND THE CITY TO SEE HOW THAT SPENDING OR RECEIPT OF FUNDING OCCURS AND WE'LL MONITOR IT.
AND THEN A LOT OF IT HAS TO DO WITH SOME OF THE WORDING THAT WE'RE, I MEAN ON THERE, I MEAN ONE IDEA THAT THEY WANT TO FOCUS MORE ON HIGHWAYS, YOU KNOW, AND, AND APPROVE CREDIT GRANTS FOR MORE HIGHWAYS ONLY AND NOT REALLY FOCUS ON STREETS AND AND STUFF.
SO THAT'S SOME, IT'D BE HARD TO TELL THOUGH WHEN THEY'RE RELEASED AND WHAT THEY WOULD VERSUS WHAT THEY'RE DOING NOW.
THE CITY COUNCIL MAY OPPOSED, PURSUANT FIVE, FIVE.
ONE SUB GOVERNMENT BT C TO DISCUSS ANY POLICY AND I HAVE TO DO NUMBER TWO, SECTION 5 5 1 0 7 2 DELIBERATIONS REGARDING REAL PROPERTIES.
NUMBER THREE, SECTION 5, 5, 1 0 7 4 PERSONNEL MATTERS, CITY MANAGER'S CONTRACT.
WE'RE GOING TO START, THE ONLY PEOPLE I NEED IN THE ROOM IS THE COUNCIL, MEL AND BILL.
IF WE GO TO ITEM TWO, WE'LL COME OUT AND GET ANYBODY ELSE.